85253 - RealAudio plugin doesn't register or load

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[my_eaddress]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Win95; en-US; rv:0.9.1) Gecko/20010607
BuildID:    2001060703

RealAudio plugin doesn't register or load
even after mimetypes entered by hand

Reproducible: Always
Steps to Reproduce:
1.Download & install Mozilla 0.9.1 (Build# 2001060703)
Note: used mozilla-win32-0.9.1-installer.exe
Note 2: jre was already installed on system and was
detected properly
2.Download and install RealAudio player
Note: used nsrp8.exe from netscape site and also tried
rp8-standard-u1-setup.exe from realaudio site
3. Go to any link from 
http://www.mozilla.org/quality/browser/front-end/testcases/plugins/realaudiotest.html
and watch the plugin not load

Then try:
4. Go to
http://service.real.com/help/faq/rp8/configrp8win.html#netscape6
and follow instructions (i.e. enter mime-types by hand and
restart windows).
5. Repeat step 3

for extra credit
6. Copy files from c:\program files\common files\real\plugins
to Mozilla plugins directory.
7. Repeat Step 3
8. Restart windows
9. Repeat step 3
10. Delete extra files
11. Repeat step 3
12 Pound head against the wall

Last note: IE 3.0 on the same system sees RealAudio
plugin just fine

Actual Results:  No plugin loaded. Oh yes, help->about plugins shows no
realplayer plugin

Expected Results:  RealAudio plugin should load

May be related to bug 79124 but on Windows

Comment 1

[shrirang khanzode]

Did  you manually copy the realplayer plugin dll in mozilla's plugin folder ? 
And restart the browser (just in case). The xpcom version of realplayer (bundled 
with 6.x) builds works fine after install on commercial builds. Not sure about 
mozilla build.

Comment 2

[my_eaddress]

Aside from step 6: "Copy files from c:\program files\common files\real\plugins
to Mozilla plugins directory" I did not copy other dlls into Mozilla plugin
directory. Dunno which dll you are referring to. Never had NS 6.0 installed,
so don't know if its bundled version of plugin would work fine. However
I consider it a bug unless having NS 6.0 is a prerequisite to installing
Mozilla.
Expected behavior is that after I tell Mozilla that a mimetype is handled by
C:\Program Files\Real\RealPlayer\realplay.exe
I expect it to know where to find the plugin.

Comment 3

[shrirang khanzode]

what does "about:plugins" say.

Comment 4

[my_eaddress]

As I indicated in "actual results" Mozilla sees no RealAudio plugin.
It sees a whole bunch of java stuff (essentially summarized by:
Java Plug-in 1.3.0_01 for Netscape Navigator), Mozilla's default plugin 
and Shockwave Flash 5.0 r41.

Comment 5

[av (gone)]

RealPlayer plugin for NS6 is nppl3260.dll and it should reside in the components 
folder not the plugins folder along with the appropriate .xpt file. Can you try 
this configuration? Note that Netscape 4.x version of the plugin will probably 
not work. I checked the dll version and it reads 6.0.7.813

Comment 6

[my_eaddress]

I can confirm that NS6 plugin works. So I guess this bug is a RFE.
As more people wipe IE and install Mozilla they can't be expected to
also install two previous versions of Netscape to get their plugins
going (I had to get NS6 for realaudio and NS4.08 for shockwave).
Thanks for the comments and help.

Comment 7

[Keyser Sose]

Marking NEW...though i think this should be WORKSFORME. 

Comment 8

[Peter Lubczynski]

Marking WORKSFORME.

According to your steps, Realplayer was not installed correctly. Currently,
AFAIK the Real Player installer can not correctly locate a "mozilla" install.
You have 2 choices:

1) Do a FULL install branded Netscape 6.x with Real
2) ENSURE that nppl3260.dll and nppl3260.xpt are in your "components" folder
(NOT "plugins")