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Create IT Server Request form

RESOLVED INCOMPLETE

Status

()

bugzilla.mozilla.org
Custom Bug Entry Forms
RESOLVED INCOMPLETE
5 years ago
3 years ago

People

(Reporter: dmoore, Unassigned)

Tracking

Production

Details

(Reporter)

Description

5 years ago
The Datacenter Operations team would like to create a custom bugzilla form to improve the workflow for new server installations. We would like the following input from the user:

* Summary (required)
  "Include the quantity and general purpose of the new server(s)."

* CC (optional)

* Description (required)
  "Detailed description of the required server hardware and intended purpose."

* Quantity (required)
  "Total number of servers to be installed."

* Location (required)
  "Destination datacenter, as well as any specific physical requirements."

* Tracking numbers (optional)
  "Please provide tracking numbers if the hardware has already been ordered."

* Desired hostnames (required)
  "Please provide the desired hostnames for each new server. Hostnames will be
   created for you if they do not already exist."

The Description, Quantity, Location, Tracking, and Hostnames fields should be concatenated into the Description field of the actual bug.



Submitting this form would fire off the automated creation of three interdependent bugs. For now, dmoore@mozilla.com should be automatically included as a CC on all three.


1) Create a mozilla.org product bug in the "Server Operations" component
   Assigned to the requester, for now
   Flagged as "Infrastructure-related Bugs"
   Same description and CC

3) Create a mozilla.org product bug in the "Server Operations" component
   Default assignee
   This bug blocks #1
   Flagged as "Infrastructure-related Bugs"
   Summary line is prefixed with "Kickstart: "
   Same description and CC
   

2) Create a mozilla.org product bug in the "Server Operations: DCOps" component
   Default assignee
   This bug blocks #2
   Flagged as "Infrastructure-related Bugs"
   Summary line is prefixed with "Install: "
   Same description and CC
(Reporter)

Comment 1

5 years ago
cc'ing :fox2mike and :van for additional input
CC'ing Melissa for info and Jake, who's been working on overhauling the IT form.
(In reply to Derek Moore from comment #0)
> The Datacenter Operations team would like to create a custom bugzilla form
> to improve the workflow for new server installations. We would like the
> following input from the user:

> * Summary (required)
>   "Include the quantity and general purpose of the new server(s)."
> 
> * CC (optional)
> 
> * Description (required)
>   "Detailed description of the required server hardware and intended
> purpose."
> 
> * Quantity (required)
>   "Total number of servers to be installed."
> 
> * Location (required)
>   "Destination datacenter, as well as any specific physical requirements."
> 
> * Tracking numbers (optional)
>   "Please provide tracking numbers if the hardware has already been ordered."
> 
> * Desired hostnames (required)
>   "Please provide the desired hostnames for each new server. Hostnames will
> be
>    created for you if they do not already exist."
> 
> The Description, Quantity, Location, Tracking, and Hostnames fields should
> be concatenated into the Description field of the actual bug.
> 
> 
> 
> Submitting this form would fire off the automated creation of three
> interdependent bugs. For now, dmoore@mozilla.com should be automatically
> included as a CC on all three.

Include me as well, shyam@mozilla.com please.
 
> 
> 1) Create a mozilla.org product bug in the "Server Operations" component
>    Assigned to the requester, for now
>    Flagged as "Infrastructure-related Bugs"
>    Same description and CC
> 
> 3) Create a mozilla.org product bug in the "Server Operations" component
>    Default assignee
>    This bug blocks #1
>    Flagged as "Infrastructure-related Bugs"
>    Summary line is prefixed with "Kickstart: "
>    Same description and CC
>    
> 
> 2) Create a mozilla.org product bug in the "Server Operations: DCOps"
> component
>    Default assignee
>    This bug blocks #2
>    Flagged as "Infrastructure-related Bugs"
>    Summary line is prefixed with "Install: "
>    Same description and CC

I think dmoore got the numbering right but the ordering wrong :)
it isn't clear if there's consensus about the specifications for this form; are any changes to comment 0 required aside from adding shyam as a cc?
Flags: needinfo?
Shyam, Is this still needed given the new CM/IM research going on or does this overlap? If we still need this form we can look at it once comment 4 has been clarified.

dkl
Flags: needinfo? → needinfo?(shyam)
(In reply to David Lawrence [:dkl] from comment #5)
> Shyam, Is this still needed given the new CM/IM research going on or does
> this overlap? If we still need this form we can look at it once comment 4
> has been clarified.
> 
> dkl

This is apart from the CM/IM form....let me get back to you on this.
Flags: needinfo?(shyam)

Updated

3 years ago
Component: Extensions: BMO → Custom Forms
closing due to no response.  please reopen if you still need this form.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
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