853035 - [B2G][Everything.me] The error message "Your browser is not compatible with this product" is shown as the user navigate through the Staples site

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::System, defect)

Description

[Chris Kreinbring [:CKreinbring]]

Attachment: Launching and navigating through Staples

Repro steps:
1. From the homescreen, swipe to the right to access Everything.me
2. Select Shopping, then Staples.
3. Observe the message that appears as the page loads.
4. Navigate through the site, watching for any error messages that appear.

Expected:
The Staples site loads and can be navigated through with no errors.

Actual:
When the page loads, the error message "Your browser is not compatible with this product!" appears.  As the user navigates through the site, the error message will reappear at certain parts of the site.

Note: Load the site*, select Hot Deals*, then PCs/Drives/Accessories, then Flash Memory Cards & Readers*, then the product that is listed*.  This will show the error message four times.

Unagi build 20130319070203
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/406b86b4b515
Gaia: c5a8b6476f0dbc456061227a7801e56634683eb0
Kernel Date: Dec 5

Comment 1

[Chris Kreinbring [:CKreinbring]]

Also occurs in Unagi build 20130320070206
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/778da49486f0
Gaia: 6c3767c2dea43b5e9aff7d156d36d69649005621
Kernel Date: Dec 5

Comment 2

[Cristian Rodriguez (:crdlc)]

Maybe this bug is more related to gaia:system or Gecko. People from ev.me could remove this app from the search in order to avoid this behavior, but IMHO we should investigate a bit about the problem before removing nothing

Comment 3

[Allen Maxwell]

Request escalation to P2. App has a compatibility error on loading.

Comment 4

[Alex Keybl [:akeybl]]

Over to tef? to see whether we should pursue removing Staples from the catalog, or possibly override the UA.

Comment 5

[Daniel Coloma:dcoloma]

I do not think staples is a popular web site in the target markets. As there is no crash or device becoming unusable I would not hold v1.0.1 release because of this one.

Comment 6

[Jason Smith [:jsmith]]

This is a tech evangelism bug. Bumping over to tech evangelism and clearing nom.

Comment 7

[Chris Kreinbring [:CKreinbring]]

Still repros on Unagi 1.1 Mozilla RIL.
Build ID: 20130425070204
Kernel Date: Dec 5
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/6c2493de1441
Gaia: 9c6e9decdd1333f3b6dbed22538a85361cf944dc
Version #: 18.0

Comment 8

[Lawrence Mandel [:lmandel] (use needinfo)]

Moving this back over to E.me to consider removing from their index. (I wonder if this site will show in any of the target launch locales.)

Comment 9

[Chris Kreinbring [:CKreinbring]]

Attempts to find Staples on the Unagi, Inari and Leo in any of the Everything.me categories was unsuccessful.  However, Staples could be found by searching for it.  Once the site was accessed, the bug still repros.

Build ID: 20130604070205
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/997cdbf5d012
Gaia: 5534304aee934055f08f21ce93261ba2a596516a
Version: 18.0

Comment 10

[Chris Kreinbring [:CKreinbring]]

While the Shopping category no longer has Staples listed, it can still be found in the search.  The bug still repros in Unagi 1.1 mozilla and Leo 1.1 commercial RILs.

Leo
Build ID: 20130718070206
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/7f6f4bc1a621
Gaia: f1d2e3fd806dc55f167c72ac8ef7a3b6baed915e
Platform Version: 18.1
RIL Version: 01.01.00.019.164

Unagi
Build ID: 20130718070206
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/7f6f4bc1a621
Gaia: f1d2e3fd806dc55f167c72ac8ef7a3b6baed915e
Platform Version: 18.1

Comment 11

[Chris Kreinbring [:CKreinbring]]

While the Shopping category no longer has Staples listed, it can still be found in the search.  Still repros on Leo 1.1 mozilla RIL.

Build ID: 20130729070226
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/8135299f3efd
Gaia: 7aaffc8ccb6cf7ddd1e97943c108f1cb9eae5de0
Platform Version: 18.1

Comment 12

[Chris Kreinbring [:CKreinbring]]

Still repros on Leo 1.1 commercial and Unagi 1.2 mozilla RILs.  User can still search for Staples and see the "Your browser is not compatible with this product!" message.

Leo
Build ID: 20130816041203
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/09a8c5b6b287
Gaia: 6040508a535b587d4155356a47b22d7bd9ea4de7
Platform Version: 18.1
RIL Version: 01.01.00.019.190

Unagi
Build ID: 20130816040203
Gecko: http://hg.mozilla.org/mozilla-central/rev/6f265af4e3d8
Gaia: be95c3b6757290fff4fdde7a2b73c68f599131a1
Platform Version: 26.0a1

Comment 13

[Amir Nissim (:amirn)]

Assign to System/Gecko?

Comment 14

[Lawrence Mandel [:lmandel] (use needinfo)]

If E.me has already removed this site from their index the next step is investigation and evangelism to get Staples to fix their site. If this is the case I suggest opening a bug in the Tech Evangelism::Mobile component to add this to the backlog.

Comment 15

[BMO Automation]

Firefox OS is not being worked on