855348 - Titles And Descriptions Not Going To Vimeo

Status: RESOLVED WORKSFORME

(Websites :: Firefox Flicks, defect)

Description

[Ben (:bensternthal)]

Attachment: Shows 'untitled' for video title and no description

Testing this morning it looks like videos uploaded since yesterday are missing the title and desc in vimeo but do have it in the admin.

https://firefoxflicks.mozilla.org/admin/videos/video2013/241/
Title: ben-test-newsletter
Desc: ben test newsletter

See screenshot of video on vimeo.

Comment 1

[Osmose [:osmose, :mkelly]]

Tested on development and not seeing this issue, it might be prod-only.

Comment 2

[Ben (:bensternthal)]

confirmed i do not see this on dev. odd.

Comment 3

[Osmose [:osmose, :mkelly]]

Confirmed it's happening on production.

Manually running processing on most of the videos fixes them. There are a few that cannot be processed, and I believe I know why.

When you upload a video to vimeo, you need an `upload ticket`. We fetch this ticket from vimeo prior to showing the user the file upload form, and store it in their session. It doesn't get cleared until the user successfully uploads a video. 

If you try to upload a new video using the same ticket if a video was saved successfully, it replaces the existing video.

What happened during the issues in the past few days is that videos were being uploaded to Vimeo and saved in our database, but users weren't able to load the `upload complete` page, meaning that their ticket wasn't removed from their session. We deleted the extra videos from the past few days, but since the tickets were still in the user sessions, their new uploaded videos replaced the old ones on Vimeo. Since we already deleted those, Vimeo has trouble handling our processing on the videos.

I'm going to file an IT bug to clear the cache on Flicks production. Once that's done, we can email the three users with broken videos and ask them to reupload one last time.

I'm also going to file an IT bug about celery not running our jobs to see if there's anything else wrong with it. If not, we'll have to investigate more.

Comment 4

[Osmose [:osmose, :mkelly]]

Looks like celery is working for new videos again, and cturra confirmed it was receiving jobs without any issues.

I've asked Chelsea to email the 3 affected users asking them to reupload one more time. I think that besides that this bug is done. :D

Comment 5

[Ben (:bensternthal)]

Checking this morning, I see 5 videos labeled 'untitled' in vimeo but have titles in our admin.

I think this is happening again.

Comment 6

[Ben (:bensternthal)]

Resolving as we have not seen issues for a few months.