Purchase sometimes fails with "Try again.." error message

RESOLVED FIXED in 2013-05-16

Status

RESOLVED FIXED
6 years ago
6 years ago

People

(Reporter: krupa.mozbugs, Assigned: keir)

Tracking

2013-05-16
Points:
---

Details

Attachments

(2 attachments)

(Reporter)

Description

6 years ago
Created attachment 731307 [details]
logs

steps to reproduce:
1. Start the purchase flow for any paid app
2. Enter PIN
3. Click the Buy button in the Confirm your purchase flow

reproducible? sometimes. I have seen this issue often enough for it to be a concern

observed behavior:
Sometimes, the purchase fails with this vague message "Try again. Tap this message to dismiss"

As promised, trying again aka clicking Buy again leads to a successful purchase.
(Reporter)

Comment 1

6 years ago
Created attachment 731308 [details]
screenshot
Keir, do you have info in your server logs about this error? If it's client side only, could you use console.log(...) so we can help you track it down?

Comment 3

6 years ago
This will be fixed as part of the Error message unification, being discussed with Moz UX, to be deployed by 18th for 22nd testing week

Comment 4

6 years ago
deployment delayed till 24th April

Comment 5

6 years ago
Direct Billing 4 due 30th April
(Reporter)

Comment 6

6 years ago
In test right now
(Assignee)

Comment 7

6 years ago
Fixed in prod
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
Target Milestone: --- → 2013-05-09
Target Milestone: 2013-05-09 → 2013-05-16
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