Closed Bug 856698 Opened 12 years ago Closed 12 years ago

Extension 345 is reporting invalid

Categories

(Infrastructure & Operations :: Telecom, task)

Product:
Infrastructure & Operations
Component:
Telecom
Platform:
x86
macOS
Type:
task
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: peter, Assigned: ahill)

Details

This is blocking Ann's work with outside vendors.
It looks like all extensions are not working raising priority.
Severity: major → critical
Looks like its not all extensions Ones I know do not work 444 222 7911 345 437 Ones that do 219 238
Who are these extensions assigned to?
> 444 Peter oneill > 222 joel braddock > 7911 desktop support > 345 ann ignacio > 437 Jill V > > Ones that do > > 219 mrz > 238 jim cook
Ext 444 isn't working b/c the phone is trying to register with the wrong password. Ext 345 works just fine. Ext 7911 works. I got voicemail on 437, so the pbx at least understands that the extension exists and matches it to the mailbox. I called in from the outside. I was able to dial extensions, but the server was very picky about how I dialed them. There seems to be a higher than normal call activity right now, and the server was bogging down slightly, causing it to get cranky about how people dialed extensions. I restarted a few things to clear memory and it seems happier. Zone Telecom is lagged. It seems to be an issue isolated to them. I'll open a ticket with them. Our phone number with them won't work until this is resolved, but other numbers, DID's, our main inbound number, and all outbound calls still work.
Assignee: server-ops-telecom → ahill
Still getting the message I'm sorry that is not a valid extension when calling the main number + extensions.
(In reply to Peter ONeill [:zero] from comment #6) > Still getting the message I'm sorry that is not a valid extension when > calling the main number + extensions. What is happening is people are typing the numbers too fast. We raised the timers at some point b/c people complained they were too fast. Now, I think they're too long. I'll tweak them a bit to try to find a happy medium.
Zone telecom is back up.
I adjusted the timers and it seems a little better. I haven't heard any further complaints today.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → FIXED
Product: mozilla.org → Infrastructure & Operations
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