858193 - Firefox hangs on start

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Didier Leigh]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121119183901

Steps to reproduce:

1. The system automatically update my Firefox into 20.0 version
2. I click on the icon of Firefox to launch the program.


Actual results:

Seconds after the Firefox started run, the program completely froze.

I can't switch between tabs, nor close a tab.

In addition, I can't close a window of Fireforx nor  the program itself.

I can only force the program to end by using Window's Task Manager.


Expected results:

After launching the program, Firefox should run smoothly without freezing like the above.

Comment 1

[Cork]

Do you get the startup hang if you start firefox is safe mode?

http://support.mozilla.org/kb/Safe+Mode

Comment 2

[Didier Leigh]

No, I've never start up Firefox in Firefox's safe mode, nor computer's safe mode.

I've also check the adds-on, I only enable Realplayer Download Manager, Save as file name, Flashgot. These three are the only adds-on I use.

Comment 3

[Manuela Muntean [Away]]

Didier, please try to start Firefox in safe mode, to see if you still reproduce the issue.

Could you please also try this with a clean profile: http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ?

Comment 4

[Wayne Mery (:wsmwk)]

didier?(In reply to Manuela Muntean [:Manuela] [QA] from comment #3)
> Didier, please try to start Firefox in safe mode, to see if you still
> reproduce the issue.
> 
> Could you please also try this with a clean profile:
> http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles ?

Comment 5

[Phoenix]

[closeme 2014-02-01]

Comment 6

[Phoenix]

Resolved per whiteboard