858542 - Flash crashing Windows 2012

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[alex]

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.43 Safari/537.31

Steps to reproduce:

When use firefox on Windows 2012 with flash installed it crashes when loading flash content


Actual results:

Browser crashes


Expected results:

Flash should play

Comment 1

[Matthias Versen [:Matti]]

Please provide the crash ID from about:crashes
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[alex]

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	FlashPlayerPlugin_11_6_602_180.exe
  Application Version:	11.6.602.180
  Application Timestamp:	51301434
  Fault Module Name:	FlashPlayerPlugin_11_6_602_180.exe
  Fault Module Version:	11.6.602.180
  Fault Module Timestamp:	51301434
  Exception Code:	c0000005
  Exception Offset:	000711e8
  OS Version:	6.2.9200.2.0.0.400.80
  Locale ID:	1033
  Additional Information 1:	3874
  Additional Information 2:	387413904d106150599113a8be265de1
  Additional Information 3:	2ef0
  Additional Information 4:	2ef056017066ff8a47daa04d05072487

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Comment 3

[Georg Fritzsche [:gfritzsche]]

(In reply to alex from comment #2)
> Problem signature:
>   Problem Event Name:	APPCRASH
>   Application Name:	FlashPlayerPlugin_11_6_602_180.exe

That is a crash in Flash, not in Firefox. Is Firefox actually affected here or is it just the Flash plugin not working?

Comment 4

[Scoobidiver (away)]

Do you have a crash ID in the about:crashes page?

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to Scoobidiver from comment #4)
> Do you have a crash ID in the about:crashes page?

Comment 6

[Georg Fritzsche [:gfritzsche]]

No response here for a while, newer Flash versions were released and haven't heard any other reports of this so far.
Closing for now, please reopen if there are more details.

Comment 7

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.