Closed Bug 858831 Opened 11 years ago Closed 11 years ago

adobe flash player crash

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
Windows 8
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: arthi.morekonda, Unassigned)

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build ID: 20130307023931

Steps to reproduce:

Watch video on www.rajtamil.com


Actual results:

Adobe flash player crashed after few minutes.


Expected results:

Adobe should play fine.
You hit the Flash sandbox (security against attacks) meaning that software interferes. Nevertheless, I don't see any suspected DLL in your crash report

Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Make sure your graphics drivers are up-to-date (see https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration)?
Try also to disable Flash HW acceleration (see https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems#w_playing-flash-videos-makes-firefox-hang).
Severity: normal → critical
Crash Signature: [@ F1398665248_____________________________ ]
Component: Untriaged → Flash (Adobe)
Flags: needinfo?(arthi.morekonda)
Keywords: crash
Product: Firefox → Plugins
Hardware: x86_64 → x86
Version: 19 Branch → 11.x
Sorry for the late reply!
I did all the suggested changes in HW, Driver updates, start in safe mode, It seems to work fine. 

If it reproduces, I would report it in this BUG chain. 

Thanks,
Arthi.
Flags: needinfo?(arthi.morekonda)
So let's close it for now.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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