858925 - Keyboard not shown on Android tablet on monthly report form

Status: RESOLVED WORKSFORME

(Mozilla Reps Graveyard :: reps.mozilla.org, task, P2)

Description

[Sergio Oliveira Campos]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:23.0) Gecko/20130405 Firefox/23.0
Build ID: 20130405030918

Steps to reproduce:

1- Access a monthly report form using Firefox for Android
2- Click on any field


Actual results:

Android keyboard slide in


Expected results:

Field gets the focus but keyboard is not shown.

Comment 1

[Sergio Oliveira Campos]

 I'm running Android 4.1 and Aurora 22. The bug happens with native and SwiftKey keyboards.

Comment 2

[Sergio Oliveira Campos]

On Chrome Mobile (v18) it seems to work fine.

Comment 3

[Giorgos Logiotatidis [:giorgos]]

Hi Sergio,

Since we've made same template changes, can you please verify that you're still getting this problem?

Thanks!

Comment 4

[Sergio Oliveira Campos]

I'll take a look next week and let you know.

Comment 5

[Sergio Oliveira Campos]

The bug still there. I've just tested with Aurora 28 and the keyboard doesn't show up.
Again I've tried SwiftKey and native keyboards.

My Android tablet is a GT-P7510 (Samsung Galaxy Tab) running Android 4.0.4.

I don't remember to have this problem while navigating in other portals.

If you can't reproduce and want to schedule a call so I can help testing that's ok for me.

Cheers

Comment 6

[jbonatakis]

I take a look and i tried to reproduce it without any success. I used a Samsumg Core devide with android 4.1.2 with kernel 3.4.0. What I did is:

* i clicked on a random choice from report's month on dashboard
* i tried to write a comment
* the keyboard was appeared appropriately.

Is that ok or do I need to follow a different flow to reproduce it?

Comment 7

[Blair McBride [:Unfocused] (UNAVAILABLE)]

I hit this today when trying to file a report on my tablet, running latest Nightly. Can select date etc, but anything requiring text input I couldn't type into. I *think* this is due to the in-page help popup for these fields getting focus.

Comment 8

[Daniele "Mte90" Scasciafratte]

I checked and the issue is confirmed, the tooltip is showed on mobile blocking the field.
So maybe is better to do:

* with js check the viewport of the page
* add the class of the tooltip by js

In that way the tooltip will be showed only on desktop.

Comment 10

[Michael Kohler [:mkohler]]

(In reply to Daniele "Mte90" Scasciafratte from comment #8)
> I checked and the issue is confirmed, the tooltip is showed on mobile
> blocking the field.
> So maybe is better to do:
> 
> * with js check the viewport of the page
> * add the class of the tooltip by js
> 
> In that way the tooltip will be showed only on desktop.

Which device did you test with? I can fill out all fields on my Nokia 5. Can you also provide a screenshot?

Comment 11

[Daniele "Mte90" Scasciafratte]

Maybe is better to wait https://github.com/mozilla/remo/pull/1470 and test again.

Comment 12

[Michael Kohler [:mkohler]]

(In reply to Daniele "Mte90" Scasciafratte from comment #11)
> Maybe is better to wait https://github.com/mozilla/remo/pull/1470 and test
> again.

That PR is about the events form. The bug here is about the reports form where I couldn't reproduce this. That's why I asked how you reproduced it. Are you able to reproduce the issue in the *report form*?

Comment 13

[Daniele "Mte90" Scasciafratte]

Attachment: photo_2018-04-09_16-10-34.jpg

This is what happen with Firefox Nightly for Android on click on the field.
The keyboard is not showed and appear this popup.

Comment 14

[Daniele "Mte90" Scasciafratte]

Sorry the screen is of the events form but on report is not happening, also there are no tooltip on that view.
I think that we can close it.