859933 - Vidyo on Linux Issues

Status: RESOLVED DUPLICATE of bug 840707

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Description

[Henry Langi [:hlangi]]

Vidyo suddenly stops outputting sound and reaches > 100% cpu usage on linux.

Usually happens 15 minutes into the call and now happens every 5-10 minutes and needs.

Comment 1

[Scott Johnson (:jwir3)]

BTW, here's my vidyo package info:
Version: 2.2.1-00417

And my operating system:
Linux corellia 3.5.0-19-generic #30-Ubuntu SMP Tue Nov 13 17:48:01 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

I am using a Lenovo W520 with 27GB of RAM and an SSD primary hard drive (other than that, it's basically the same as the standard issue ones from Mozilla).

Comment 2

[Henry Langi [:hlangi]]

Scott can you generate a Diagnostics Report and attach the logs or zip file?

Quick instructions:

If you right-click on your Vidyo desktop client, select Configuration. In the Status tab, click the Generate Diagnostics Report and save the file.

Comment 3

[Scott Johnson (:jwir3)]

(In reply to Henry Langi [:hlangi] from comment #2)
> Scott can you generate a Diagnostics Report and attach the logs or zip file?
> 
> Quick instructions:
> 
> If you right-click on your Vidyo desktop client, select Configuration. In
> the Status tab, click the Generate Diagnostics Report and save the file.

Should I wait until the next time this happens to do it, or should I start up Vidyo right now and generate it?

Comment 4

[Henry Langi [:hlangi]]

Yeah, generate it the next time you're on.

Comment 5

[Scott Johnson (:jwir3)]

Henry:

Here's a diagnostic report I generated after I lost sound today:
http://people.mozilla.org/~sjohnson/junkyard/vidyo-debug-20130410-114704.tar.gz

Comment 6

[Scott Johnson (:jwir3)]

Here's the latest version of the diagnostic information, which I collected as this issue happened today:
http://people.mozilla.org/~sjohnson/junkyard/vidyo-debug-20130423-131723.tar.gz

Henry, are you able to get any useful information out of this to diagnose what might be happening?

Comment 7

[Henry Langi [:hlangi]]

Hey Scott,

Sorry for the delay in response, we're still looking into this. Still gathering more info, we have another end user with similar issues where audio is muting.

Comment 8

[Henry Langi [:hlangi]]

Hey Scott,

Vidyo logs were submitted. Let me know if you're still experiencing any issues with the latest Vidyo updates. Should be on Version: 2.2.2 (00425).

Comment 9

[Henry Langi [:hlangi]]

Sorry, there actually wasn't an update for linux yet.

Comment 10

[Mathieu Pillard [:mat]]

I'm seeing this as well sometimes with my X1 Carbon using Ubuntu 13.04. Vidyo version is still 2.2.1-00417. Is the 2.2.2 for linux out yet? any ETA on it ?

Comment 11

[Mathieu Pillard [:mat]]

(Note that this bug is a possible duplicate of bug 840707 but seems to have more info)

Comment 12

[Henry Langi [:hlangi]]

Marking this as dup of 840707.