862551 - [B2G][Inari][Settings][Help] Phone and Online support options are missing from the Help section

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::Settings, defect)

Description

[Sarah Parsons]

Attachment: Help Menu

Description:
There is no online or phone support listed in the help section of the settings menu.

Repro Steps:
1) Updated to Inari Build ID: 20130415230202
2) Select Settings.
3) Select Help.

Actual:
Only the user guide is listed, no online or phone support appears.

Expected:
User guide, Online support and the phone number (*8486 or 1058)should all be present in the help section.

Environmental  Variables:
Kernel Date: Feb 21
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/04de87e63992
Gaia: cc0e498eca683258a926768388b5f39dd1c642a2

Notes:
Repro frequency: 3/3
Test Suite Name: Settings - Help
UCID: #3328,3327,1411
Link to failed test case:https://moztrap.mozilla.org/runtests/run/1105/env/316/?pagenumber=1&pagesize=20&sortfield=order&sortdirection=asc&filter-suite=189
Q Analysts Test Team Priority: Pri 3
Screenshot is attached.
This affects multiple testcases.

Comment 3

[Jeni]

Issue repros on
Inari Build ID: 20130515070208
Kernel Date: Feb 21
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/d06cfe7d67c2
Gaia: 0ddb515f15cbc6b74fc2742b7599d6ae74c6413f

There is no User guide, Online support and the phone number (*8486 or 1058) present in the help section of settings on device

Comment 4

[John Hammink]

Requesting information from product - should this be a requirement?  Is it?

Comment 5

[Peter Dolanjski [:pdol]]

My understanding is that support options for Online and Call are added during build-time customizations which are specified in the support.json file by the OEM, which might explain why our builds aren't showing them.  

Adding Yuren for verification of my above statement.

Comment 6

[Yuren [:yurenju] (AFK ~ Oct. 12) (volunteer mode)]

Peter is right, we removed specific vendor support inforamtion on bug 846197.

Comment 7

[[e-mail]]

We don't support inure now and It can be done during build time customization.