Add Firefox Facebook Page Threads to AoA

RESOLVED WORKSFORME

Status

support.mozilla.org
Army of Awesome
RESOLVED WORKSFORME
5 years ago
4 years ago

People

(Reporter: ibai, Unassigned)

Tracking

unspecified
Future

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

5 years ago
Longshot:

The engagement team is looking for help answering Facebook threads. It may be a good idea to add these comments to AoA so contributors can answer from here. It looks like the Facebook Graph API allows us to do so:

To read the messages: https://developers.facebook.com/docs/reference/api/thread/
To write on the thread: https://developers.facebook.com/docs/reference/api/status/

The benefits of doing this:
- Centralized way of helping users with short answers.
- Canned responses
- We can track what comments are answered and which are not.
- We may be able to have a branded account that is the one used to post the answers: i.e. "Facebook Help Volunteers" or similar.

Not a priority, but something to look into and probably a good summer project.
I agree, it would be great to have this. There are number of unknowns here though. If we want to move this forward, we should start with a project page. Here is a template: https://sumo.etherpad.mozilla.org/77

I'm happy to participate if someone starts this, it's not high on my priority list though, we just added @Firefox to AoA. Tracking the progress of that for now.
Target Milestone: --- → Future
(Reporter)

Comment 2

5 years ago
Indeed is a low priority. I added a placeholder: https://etherpad.mozilla.org/fb-integration-on-aoa
should we still need this? since now, lots of moderator are active on Firefox facebook page [1]

[1] facebook.com/Firefox
Like Swarnava said in comment 3, there is an amazing team moderating comments on the Facebook page. There is also no longer a wall on the Facebook page, so I'm not sure if this should still be considered. Pinging Madalina
Flags: needinfo?(mana)

Comment 5

4 years ago
Not a priority right now and it seems we're doing ok with Facebook for now. I say we close this.
Flags: needinfo?(mana)
Closing per comment 5
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → WORKSFORME
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