Closed Bug 864698 Opened 12 years ago Closed 10 years ago

Hang on right-click in Save All dialogue box - 'Application not responding'

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
17 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: trevmrgn+bug, Unassigned)

Details

(Keywords: hang)

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0 Build ID: 20130409194949 Steps to reproduce: Click 'Save All' button for an email that has multiple attachments. Right-click a folder expecting to get a context menu Actual results: Thunderbird hangs with an hourglass cursor. No noticeable CPU usage by Thunderbird. Clicking the close X button brings up windows' 'Application not responding' message. Expected results: Anything but hang. A context menu with 'Explore' and 'New Folder' would be nice. Ignoring the click would also be okay.
Trevor does this occur with beta from http://www.mozilla.org/thunderbird/channel/ ??
Severity: normal → critical
Flags: needinfo?(trevmrgn+bug)
Keywords: hang
Yes. Is there a way to keep beta and release versions installed and separated and not trying to use the same profile?
Flags: needinfo?(trevmrgn+bug)
(In reply to Trevor Morgan from comment #2) > Yes. > > Is there a way to keep beta and release versions installed yes. when using the .exe installer, pick "custom" > and separated and not trying to use the same profile? https://support.mozillamessaging.com/en-US/kb/using-multiple-profiles Note especially thunderbird.exe -ProfileManager You can also run TWO thunderbirds against two profiles at the same time by using -no-remote but it takes some getting used to. see https://developer.mozilla.org/en-US/docs/Mozilla/Command_Line_Options
Thomas does this sound familiar?
Flags: needinfo?(bugzilla2007)
bug reported against winxp wfm winxp, tb17.0.8, pop3 in save-all folder select dialogue, right-click on folder correctly opens OS context menu for folders. I don't think this is a bug in TB.
Flags: needinfo?(bugzilla2007)
Trevor, if it reproduces in safe mode - https://support.mozillamessaging.com/en-US/kb/safe-mode - then please reopen the bug.
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
Summary: Hang on right-click in Save All dialogue box → Hang on right-click in Save All dialogue box - 'Application not responding'
Reopened: This bug is still present using winxp, v17.0.8 safe mode
Status: RESOLVED → UNCONFIRMED
Resolution: INCOMPLETE → ---
Hi Trevero. Please start *Windows'* safe mode with networking enabled - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode Does problem go away?
Flags: needinfo?(trevmrgn+bug)
Whiteboard: [closeme 2014-11-01]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago → 10 years ago
Flags: needinfo?(trevmrgn+bug)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2014-11-01]
The problem is definitely still there. I will try windows' safe mode when I get a chance.
Status: RESOLVED → UNCONFIRMED
Resolution: INCOMPLETE → ---
And a stacktrace if you can get it. https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_for_a_bug_report (I can't preproduce this using vista)
Whiteboard: [closeme 2014-12-01]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago → 10 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2014-12-01]
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