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Can't log in to Personas to access favorites



addons.mozilla.org Graveyard
Public Pages
5 years ago
2 years ago


(Reporter: ssmith, Assigned: amyt)





5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
Build ID: 20130409194949

Steps to reproduce:

My computer was just upgraded to Windows 7 (from XP) and now I cannot access my saved Personas.  I clicked on tools, Personas, My Favorites, then sign in to access your favorites.  Personas then requested that I provide a full e-mail address to log in, when previously it only asked for my user name.  I had requested a new password be sent to the e-mail address and it appeared to work; however when I try to log in using my new password I get the following error message: 
Oops! We had an error.

We'll get to fixing that soon.

You can try refreshing the page, or head back to the Add-ons homepage.

Actual results:

I had tried to refresh the page as stated in the error message with no effect.  I tried logging in from different areas - I went to the personas page and while browsing themes clicked on the log in button on the top right of the page with the same results.  I even thought I would wait a day to see if it was a temporary problem, but nothing has changed, I get the same error message.

Expected results:

I should have been given access to all of my saved favorite personas.  I am still able to browse, but cannot access or add to my favorites.
Component: Untriaged → Add-on Validation
Product: Firefox → addons.mozilla.org
Version: 20 Branch → unspecified
Assignee: nobody → atsay
Component: Add-on Validation → Public Pages
Thanks for filing this.  Due to resource constraints we are closing bugs which we won't realistically be able to fix.  If you have a patch that applies to this bug please reopen.

For more info see http://micropipes.com/blog/2014/09/24/the-great-add-on-bug-triage/
Last Resolved: 3 years ago
Resolution: --- → WONTFIX
Product: addons.mozilla.org → addons.mozilla.org Graveyard
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