865280 - I can't attach any files using Yahoo mail

Status: RESOLVED WORKSFORME

(Firefox :: File Handling, defect)

Description

[Dave]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
Build ID: 20130409194949

Steps to reproduce:

When sending an email in Yahoo, I tried to attach a file.


Actual results:

 Approximately a third of the file loads, and I then get an error stating that "1 File(s) can't be sent".

I then opened Internet Explorer, and tried the same sequence. The file attached without error.


Expected results:

The file should have loaded completely, without error.

Comment 1

[Andre Klapper]

Hi, unfortunately this report is not very useful because it does not describe the problem well. If you have time and can still reproduce the problem, please read https://developer.mozilla.org/en/Bug_writing_guidelines and add a more useful description to this report (especially exact steps to reproduce - e.g. I have no idea how you get to "Yahoo" and where and how to attach a file in this "Yahoo").

Comment 2

[Mitza]

Did you tried to reproduce the issue in Safe mode?
http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Does the bug happen with the latest Nightly?
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-central/

Comment 3

[Phillip Hermes]

Here are some additional information on the attach file problem.
A brute force solution is to attach file.  In the resulting failure window, click on "Retry" and then click on "Switch".  Then try attach again and the attachment will show up at the top of the message rather than the bottom, but this is only temporary for the given message.  Someone needs to change the code to make "Switch" the 1st choice for Attach.

Feel free to remotely control my computer and email system or I will send you the code references if you want it.

Phillip Hermes  See details below.


Attach files to Email Problem

The problem:

1. Desktop Computer
Cannot attach files to emails (MS Word, MS Excel, picture files), stored in the computer, when using Firefox Browser.  
I ran Firefox with add-ons disabled and had the same problem.
I ran with Firefox add-ons disabled and with the computer running in SAFE Mode with Internet Connections and had the same problem.
I can attach files, stored in the computer, when using Internet Explorer.  

2.  Laptop Computer
Can attach files to emails using Firefox or Internet Explorer.  

3.  Desktop
Windows7 Ultimate with Service Pack 1 (64 bit)
    Laptop
Windows7 Home Premium with Service Pack 1 (32 bit)

4.  Both Desktop & Laptop
Mozilla Firefox  20.0.1
Homepage: att.yahoo.com (my.yahoo.com translates to this address)
Mail: att.yahoo.com/?wi=yom-att-pw-email&.lts=1367440351address: 

Internet Explorer 9-64 bit-Version 9.0.8112.16421.Update Version9.0.15(KB2817183)
Homepage: my.yahoo.com/?.lts=1365089070
Mail: us.mg205.mail.yahoo.com/dc/launch?.partner=sbc&.gx=0&.rand=fav9fb7g1df3n

****************************************************************************************************

5.  Desktop-Firefox
Right Click on Attach Button
Yahoo Copywrite lines of code
On left panel
<button id="_test_attach_label" class="buttonContent fontT2" unselectable="on" onfocus="blur()"></button>

On right panel
.moz .buttonContent {
    padding: 0px 3px;

 My Action: Attach WS Word File-11.9kb

Error Message at bottom: Red triangle with white exclamation character in center with words “1 File cannot be sent”
Right click error message-Inspect element
<a class="textLink fontBold fontT0" onclick="_cmd('fileupload:browse', null, null, ['i110_111']); return false;" href="#"></a>

6. Desktop-Internet Explorer
Right click on Attach button
Choice of Global Settings and About Adobe Flash Player 11.6.602.180

Global Settings Advanced:
Active X Version 11.6.602.180
Plug-in Version 11.7.700.169
About Adobe Flash Player 11.6.602.180
You have 11.6.602.180 installed
The latest version is 11.7.700.169

7.  Adobe download site.
Desktop-Windows 64 bit system
Adobe Flash Player download gives selection for a Windows 64 bit system, but downloads an Adobe Flash Player 32 bit software.
**************************************************************************************
8. Laptop
Laptop-Firefox
Right click on Attach button
Global Settings and About Adobe Flash Player 11.7.700.169

Global Settings-Advanced
ActiveX Version 11.6.602.180
Plug-in Version 11.7.700.169

About Adobe Flash Player 11.7.700.169
You have version 11.7.700.169
Latest Version is 11.7.700.169

Laptop-Internet Explorer
Same as Firefox

Comment 4

[Abe - QA (:Abe_LV)]

User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0
Version 	46.0a1
Build ID 	20160111030207
Channel 	nightly

Dave,
Thank you for taking time to report this.
Are you still able to reproduce this in the latest version ? I cannot reproduce in the current version.

Comment 5

[Abe - QA (:Abe_LV)]

It is not reproducible. Closing this as works for me.
Please feel free to reopen this bug if it still reproduces in the latest versions. Thanks