865305 - When mail server returns "incorrect greeting", Tbird acts as if send was successful

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: SMTP, defect)

Description

[Neil Parks]

Attachment: "Incorrect greeting"

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0 IceDragon/20.0.1.14
Build ID: 20130418203303

Steps to reproduce:

I wrote an email and clicked on "send" (or pressed Ctrl-Enter).


Actual results:

For whatever reason, I received a pop-up saying "The server returned an incorrect greeting".  Tbird then closed the compose window and moved the message (or attempted to move the message) to the "sent" folder.  (To add insult to injury, if the attempt to move the msg to the sent folder failed, Tbird erroneously reported that the msg was successfully sent.)


Expected results:

Tbird should have known that the message was not sent, and should have left it open in the compose window just as it does for any other failure to send (e.g. the server connection timed out).

Please note that this bug is not attempting to address the cause of the "incorrect greeting"--only Tbird's improper reaction to receiving it

Comment 1

[Neil Parks]

Attachment: Tbird reports successful send, but that isn't true

Comment 2

[WADA:World Anti-bad-Duping Agency]

Same problem as bug 780124? See also all dupe'ed bugs to that bug.

Comment 3

[rsx11m]

> incorrect greeting".  Tbird then closed the compose window and moved the
> message (or attempted to move the message) to the "sent" folder.

That second part certainly is bug 780124, but the causing issue (incorrect greeting) isn't. If that's reproducible, it would nevertheless be good to have a log which greeting was sent, in case it's a parsing error in the SMTP code somewhere; otherwise, this can probably just be duped against the other bug.

Comment 4

[Neil Parks]

(In reply to rsx11m from comment #3)
> That second part certainly is bug 780124, but the causing issue (incorrect
> greeting) isn't. 

Maybe it is:

http://translate.google.com/#auto/en/de%20mailserver%20stuurde%20een%20onjuiste%20begroeting

That part of the attachment to bug 780124 seems to have been overlooked in the subsequent discussion, because the pop-up that reported the "incorrect greeting" provided additional information.  

In my experience, the pop-ups do not report anything else.

Comment 5

[WADA:World Anti-bad-Duping Agency]

(In reply to Neil Parks from comment #4)
> In my experience, the pop-ups do not report anything else.

The pop up was shown when Tb tried to pass mail data to SMTP server and it was "something wrong occured", and after it, mail data was saved in Sent or saving to Sent was attempted.
This is same as that bug.
To see what is same as that bug and what is different from that bug, read that bug well and see log attached to that bug, and see bug 780124 comment #27, get SMTP log with timestamp, check log content by Text Editor.
(See bug 402793 comment #28 for getting protocol log)

Comment 6

[Wayne Mery (:wsmwk)]

Version 91 has all new smtp backend code. If you can still reproduce this issue, please file a new bug report https://bugzilla.mozilla.org/enter_bug.cgi?product=MailNews%20Core&component=Networking%3A%20SMTP