865639 - One of my purchases on wifi failed with Invalid parameter value:userID

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[krupa raj[:krupa]]

Country: Spain
Network: Wifi
Language: Spanish
Bango:Production
Marketplace: Stage

steps to reproduce:
1. Start the purchase of a paid app
2. Sign in as a new user
3. Create PIN
4. Confirm mobile number
5. Purchase app via carrier billing

The app purchase failed with "Invalid parameter value:userID" error code is SVC0002

We have seen this error ~3 times this week

Comment 1

[krupa raj[:krupa]]

I saw this error message again on this number: 6389935628 at around 3.15pm on 04/26

comment 0 error message was on the number 639311207

Comment 2

[Kumar McMillan [:kumar]]

Here is the logcat but this may not be useful. Keir, instead of logging an object can you log the useful attributes? Specifically, this line:

E/GeckoConsole(  582): Content JS LOG at https://mozilla.bango.net/_/js/buynow-main.js:117 in anonymous: [object Object]

Full JS console log:

E/GeckoConsole(  582): Content JS WARN at app://keyboard.gaiamobile.org/js/keyboard.js:665 in modifyLayout: No space key found. No special keys will be added.
E/GeckoConsole(  770): [JavaScript Warning: "Unknown property 'box-sizing'.  Declaration dropped." {file: "app://sms.gaiamobile.org/style/common.css" line: 31}]
E/GeckoConsole(  770): [JavaScript Warning: "Error in parsing value for 'line-height'.  Declaration dropped." {file: "app://sms.gaiamobile.org/style/sms.css" line: 506}]
E/GeckoConsole(  770): [JavaScript Warning: "Expected pseudo-element but found '-moz-placeholder'.  Ruleset ignored due to bad selector." {file: "app://sms.gaiamobile.org/shared/style/input_areas.css" line: 39}]
E/GeckoConsole(  582): [JavaScript Warning: "Invalid URI. Load of media resource  failed." {file: "app://system.gaiamobile.org/index.html" line: 0}]
E/GeckoConsole(  840): [JavaScript Warning: "Unknown property '-moz-align-self'.  Declaration dropped." {file: "resource://gre-resources/ua.css" line: 44}]
E/GeckoConsole(  582): mozilla.bango.net : server does not support RFC 5746, see CVE-2009-3555
E/GeckoConsole(  582): [JavaScript Warning: "Expected declaration but found '*'.  Skipped to next declaration." {file: "https://mozilla.bango.net/_/css/base.css" line: 1}]
E/GeckoConsole(  582): [JavaScript Warning: "Expected declaration but found '*'.  Skipped to next declaration." {file: "https://mozilla.bango.net/_/css/base.css" line: 1}]
E/GeckoConsole(  582): [JavaScript Warning: "Unknown pseudo-class or pseudo-element 'selection'.  Ruleset ignored due to bad selector." {file: "https://mozilla.bango.net/_/css/style.css" line: 1}]
E/GeckoConsole(  582): mozilla.bango.net : server does not support RFC 5746, see CVE-2009-3555
E/GeckoConsole(  582): mozilla.bango.net : server does not support RFC 5746, see CVE-2009-3555
E/GeckoConsole(  582): mozilla.bango.net : server does not support RFC 5746, see CVE-2009-3555
E/GeckoConsole(  582): [JavaScript Warning: "Unknown property 'box-sizing'.  Declaration dropped." {file: "https://mozilla.bango.net/payment/buynow/" line: 0}]
E/GeckoConsole(  582): [JavaScript Warning: "Unknown property 'box-sizing'.  Declaration dropped." {file: "https://mozilla.bango.net/payment/buynow/" line: 0}]
E/GeckoConsole(  582): [JavaScript Warning: "Unknown property 'box-sizing'.  Declaration dropped." {file: "https://mozilla.bango.net/payment/buynow/" line: 0}]
E/GeckoConsole(  582): Content JS LOG at https://mozilla.bango.net/_/js/buynow-main.js:117 in anonymous: [object Object]
E/GeckoConsole(  869): [JavaScript Warning: "Unknown property '-moz-align-self'.  Declaration dropped." {file: "resource://gre-resources/ua.css" line: 44}]
E/GeckoConsole(  869): [JavaScript Warning: "Expected ':' but found '='.  Declaration dropped." {file: "http://bango.net/whoami.aspx?AspxAutoDetectCookieSupport=1" line: 0}]

Comment 3

[Keir Kettle]

After investigation we believe this is an issue with BlueVia interpreting the billing request we send, although currently we dont log the full XML request and response.  We will push a release tomorrow that includes this logging, so next time we hit this issue we'll have more data.

Comment 4

[Jorge Vila]

Hi,

we reviewed the credentials configuration and now they should work.

Could you review it?
Best

Comment 5

[krupa raj[:krupa]]

Marking this as fixed for verification.

Comment 6

[krupa raj[:krupa]]

I hit this error message again today

I was on wifi and had to authenticate my phone number

STR:
1. User is on wifi
2. Start the purchase of a paid app
3. Sign in as a new user
4. Create PIN
5. Confirm mobile number after setting country to Spain and carrier to telefonica (phone number: 639311207)
6. Confirm carrier billing

purchase failed with Invalid parameter value:userID"

Comment 7

[krupa raj[:krupa]]

Attachment: http logs

Comment 8

[Steve Ruston]

Keir, this happens first time wifi payment is made when a device is flashed, this means every user will hit it first time

Comment 9

[Jorge Vila]

Hi,

Bango is currently sending these request:

[2013/5/3 1:36:40.38] 
<?xml version="1.0" encoding="utf-8"?><pa:paymentRequest xmlns:pa="http://api.bluevia.com/schemas/payment/v2"><userId>tel:[phone]         </userId><descr
iption>Mozilla - marketplace.allizom.org:translations:402</description><amount>0.26</amount><currency>EUR</currency><channel>WEB</channel><referenceCode>8bfd
91d1-897d-4c54-be3a-a8bdc1198586</referenceCode></pa:paymentRequest>

And the response:

[2013/5/3 1:36:40.55] 
ERROR: Fault raised in a policy, with body: <?xml version='1.0' encoding='UTF-8'?><wstxns1:exception xmlns:wstxns1="http://api.bluevia.com/schemas/common/v2"><wstxns1:exceptionId>SVC0002</wstxns1:exceptionId><wstxns1:exceptionText>Invalid parameter value: userId</wstxns1:exceptionText></wstxns1:exception>

as you can see, Bango is sending:
<userId>tel:[phone]         </userId>

the spaces are not allowed in this field, it should be:
<userId>tel:[phone]</userId>

as Nelson tested:

De: Nelson Santos <[e-mail]>
Fecha: Tue, 30 Apr 2013 16:50:05 +0100
Para: Jorge Vila Forcén <[e-mail]>, LOPEZ JOSE <[e-mail]>
CC: "Steve Ruston ([e-mail])" <[e-mail]>, Karen Oakley <[e-mail]>, Keir Kettle <[e-mail]>, Tom Jacobs <[e-mail]>
Asunto: RE: [Mozilla] Billing Requests with MSISDN

Hi all,
 
Excellent, the issue has been fixed.
 
Please find the request and response below.
 
Request – 0.15 EUR
 
<?xml version="1.0" encoding="utf-8"?>
<pa:paymentRequest xmlns:pa="http://api.bluevia.com/schemas/payment/v2">
         <userId>tel:[phone]</userId>
         <description>Mozilla - A name for the number</description>
         <amount>0.12</amount>
         <currency>EUR</currency>
         <channel>WEB</channel>
         <referenceCode>fb0218d8-fbd9-422a-b28f-638133225997</referenceCode>
</pa:paymentRequest>
 
Response:
<?xml version='1.0' encoding='UTF-8'?>
<wstxns1:paymentStatus xmlns:wstxns1="http://api.bluevia.com/schemas/payment/v2">
         <wstxns1:paymentMethod>
                 <wstxns1:type>directToBill</wstxns1:type>
         </wstxns1:paymentMethod>
         <wstxns1:transactionId>1ac76b41-39bb-429c-ae19-92d449110b72</wstxns1:transactionId>
         <wstxns1:status>charged</wstxns1:status>
         <wstxns1:statusDate>2013-04-30T15:46:57.825Z</wstxns1:statusDate>
         <wstxns1:referenceCode>fb0218d8-fbd9-422a-b28f-638133225997</wstxns1:referenceCode>
</wstxns1:paymentStatus>
 
Thank you,
 
Best,
Nelson

---

Jorge

Comment 10

[Keir Kettle]

This is fixed on the test platform and is scheduled for prod w/c 13/5