869894 - Bango - error making payment

Status: RESOLVED WORKSFORME

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[Zac C (:zac)]

Attachment: screenshot

Using Bango/ B2G /Marketplace-dev:
After completing the payment step for entering the mobile SIM pin I get an error "There was an error processing that request."

There is no entry in the logcat or any other details that I can see that help explain the problem.

I've tried it several times and not been able to complete a payment.

Comment 1

[Kumar McMillan [:kumar]]

What is the STR for this? I assume you searched for and purchased the Private Yacht?

Comment 2

[Kumar McMillan [:kumar]]

How far did you get after starting the purchase? Could you log in, could you enter a PIN?

Comment 3

[Kumar McMillan [:kumar]]

what do you mean by mobile SIM pin? Was that to unlock your SIM card when you boot up FirefoxOS?

Comment 4

[Zac C (:zac)]

Yes this is purchasing Private Yacht. I basically got all the way to the end. After the step this is failing at, if I recall correctly from when it did work, I should get the Gaia app install prompt.

The SIM pin is the one that you receive in the SMS. After that, I tap 'confirm' and that's when I get this failure.

(tangent: the UX/naming of the pin code and the SIM pin code are a bit confusing).

Comment 5

[Kumar McMillan [:kumar]]

Ah! ok, that helped me locate the error in the logs, thanks. We are hitting this: 'The user or operator (e.g. MVNO) is not supported by the biller' for network GBR_THREE



May  8 03:53:54 localhost6.localdomain: [None] w.bango:INFO Bango error: <QueryDict: {u'BillingConfigurationId': [u'233770'], u'ResponseCode': [u'NOT_SUPPORTED'], u'P': [u''], u'Currency': [u'GBP'], u'BangoUserId': [u'1530867445'], u'MerchantTransactionId': [u'webpay:118d90a4-432f-43da-9bd6-ef482c9310d6'], u'MozSignature': [u'240a0cedfc9e4d4f97e07ec55673161e7117cae4a7775789e2257f053eb07261'], u'ResponseMessage': [u'The user or operator (e.g. MVNO) is not supported by the biller'], u'BangoTransactionId': [u'0'], u'TransactionMethods': [u''], u'Price': [u'0.75'], u'Network': [u'GBR_THREE']}> :/data/www/marketplace-dev.allizom.org-webpay/webpay/webpay/bango/views.py:85

Comment 6

[Zac C (:zac)]

That's me, there should be a dozen or so more of them.

I hope this is fixable because I just got a 2nd Three SIM yesterday.

Comment 7

[Kumar McMillan [:kumar]]

Since the error you hit here is expected in this scenario I'm marking as worksforme.

However, we should make the error better :) bug 869947

Also, I sounds like there was a regression on Bango's side with the Three network: bug 869950