popup windows in toolbar not showing (multiple [two] screens, doesn't matter on which Fx is). Works with HWA disabled.

UNCONFIRMED
Unassigned

Status

()

UNCONFIRMED
5 years ago
4 years ago

People

(Reporter: lcollee, Unassigned, NeedInfo)

Tracking

20 Branch
x86_64
Windows 8
Points:
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Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [dupeme?])

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
Created attachment 748769 [details]
Download button pressed, but no popup visible

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
Build ID: 20130506154904

Steps to reproduce:

Clicking the Downloads button in the upper-right corner does not show a popup with downloads. However the button looks 'pressed' (dark grey background) and can be clicked again to 'unpress'. (see attachment)

Clicking the icon left of the url (globe or https icon) does not show a popup with page info. However the icon looks darker after the click and lighter again after a second click.

On a site that uses geolocations, the geolocation icon is shown left of the url, but no popup is shown to allow use of geolocations.


Actual results:

Any informative popup window from the firefox toolbar is not showing.
Please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

Or on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 2

5 years ago
Are you using multiple displays?  On which of them is Firefox?
(Reporter)

Comment 3

5 years ago
Before submitting this bug I manually disabled all my addons
- AddBlock Plus 2.2.4
- Feedback 1.2.2
- Greasemonkey 1.8
and restarted Firefox. After that the bug still occured.
Then I also disabled all my plug-ins and restarted and still the bug occured.

The issue does NOT occur if I restart Firefox via Help -> Restart with disabled addons.
Now I removed my profile via firefox.exe -p and created a new one, but the bug still occurs in normal Firefox mode. 
I also tried the button 'Reinitialize Firefox' in the Safe Mode dialog, but this does not resolve the issue.

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I have a second screen, but the issue occurs on both. It also doesn't matter on which screen Firefox is opened/restarted.

Updated

5 years ago
Summary: popup windows in toolbar not showing → popup windows in toolbar not showing (multiple [two] screens, doesn't matter on which Fx is)
(Reporter)

Comment 4

5 years ago
I just found that disabling 'Use hardware acceleration when available' fixes the issue.

Updated

5 years ago
Component: Untriaged → Graphics
Product: Firefox → Core

Updated

4 years ago
Summary: popup windows in toolbar not showing (multiple [two] screens, doesn't matter on which Fx is) → popup windows in toolbar not showing (multiple [two] screens, doesn't matter on which Fx is). Works with HWA
Whiteboard: [dupeme?]

Comment 5

4 years ago
Lennert does problem still occur if you re-enable HWA?
Flags: needinfo?(lcollee)

Updated

4 years ago
Summary: popup windows in toolbar not showing (multiple [two] screens, doesn't matter on which Fx is). Works with HWA → popup windows in toolbar not showing (multiple [two] screens, doesn't matter on which Fx is). Works with HWA disabled.
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