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[support] look and feel of support widget on dev hub

RESOLVED WONTFIX

Status

Developer Ecosystem
App Center
RESOLVED WONTFIX
4 years ago
4 years ago

People

(Reporter: wenzel, Assigned: tsmuse)

Tracking

Details

Attachments

(3 attachments)

(Reporter)

Description

4 years ago
Please design the support widget on devhub.

I believe it is supposed to pull in a few existing questions tagged with "firefoxos" as well as one or more respective topic tag(s).

There will also be a "more" link pointing to the search results for this topic.

In addition, it needs a link to ask a question about the current topic, which will open a stackoverflow window with the tags prefilled.

Anything else?
(Reporter)

Updated

4 years ago
Blocks: 874229
Here's the plan on tagging:

* Every web app question that is about generic/already-standardized app-related technology, APIs, or use-cases (unbound to firefox apps or chrome apps specifics) will be tagged with all three of the following: "web-apps", "firefox-apps", and "chrome-apps".

* Any app-related questions about yet-to-be-standardized technology, APIs, use-cases, or specifics related to Firefox OS/WebRT will only be tagged with "firefox-apps"

This does two things: allows us to distinguish between standard and Firefox/Chrome specific app questions, which in turn allows us to add the "web-apps" 'standard app question tag' to questions that are no longer specific to Firefox/Chrome app flavors (when the topic - API, file format, etc - of their is standardized)
(Assignee)

Comment 2

4 years ago
Here is the prototype showing the interactions: 

http://people.mozilla.org/~asantos/devSupportWidget/

Visuals for the popover and menu item are in the works now.
(Assignee)

Comment 3

4 years ago
Created attachment 755526 [details]
mock of dev widget, with popout closed
(Assignee)

Comment 4

4 years ago
Created attachment 755528 [details]
mock of dev widget, with popout open
(Assignee)

Comment 5

4 years ago
Created attachment 755529 [details]
background cross-hatch pattern used in popout
Tony - just a note about the API call to Stack Overflow:

It only returns questions in an array, there is no metadata to let me know how many total questions there are. If we are limiting the display of questions in the widget to 5 as an example, then this will be a request to limit to 5 - which really only gives us '5 questions total' not something like 20 questions, etc.

Also, since we aren't localizing these questions I assume (since they are being pulled from SO as is), how are we handling that behaviour?
(Assignee)

Comment 7

4 years ago
2nd version coming for an A/B test of this feature. Stand by for the "B" designs. Consider the stuff already posted to be the "A" set.
Status: NEW → ASSIGNED
(In reply to Jen Fong-Adwent [:ednapiranha] from comment #6)
> Tony - just a note about the API call to Stack Overflow:
> 
> It only returns questions in an array, there is no metadata to let me know
> how many total questions there are. If we are limiting the display of
> questions in the widget to 5 as an example, then this will be a request to
> limit to 5 - which really only gives us '5 questions total' not something
> like 20 questions, etc.
> 
> Also, since we aren't localizing these questions I assume (since they are
> being pulled from SO as is), how are we handling that behaviour?

This API will give you the total number of all questions with a given tag: https://api.stackexchange.com/docs/tags-by-name#order=desc&sort=popular&tags=manifest&filter=default&site=stackoverflow&run=true
removing whiteboard b/c mafia
Whiteboard: u=dev c=support p=2 s=2013.8
(Reporter)

Comment 10

4 years ago
The StackOverflow integration is handled by the MDN team, who have their own bugs. So I am closing the ones over here.
Status: ASSIGNED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → WONTFIX
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