87435 - hsbc.com.br - Bank rejects - broken DHTML

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Portuguese, defect, P3)

Description

[Blake Ross]

Primary Browser:        ntsc6  
Operating System:       WinNT  
Language:               English
Issue Summary:          Netscape 6 do not support facilities of some web pages
Component:              Navigator
Doing What:             Browsing web pages  
Severity:               SomethingDidNotWorkRight  
Can Reproduce:          Always
Try this URL:           http://www.hsbc.com.br
Issue Detail: 
When trying to have access to my bank account, the
HSBC Home Page shows the following message (in
portughese): 
"Dear Client
You're using Netscape 6 browser. We have detected
that this version do not support some facilities
from our web site...   ... for a better
visualization, we suggest you to use Netscape 4.x
or Internet Explorer 4.x and 5.x browsers"
Some info about my account are do not correctly
presented.

Comment 1

[Francisco León]

that's webpage related. Use konqueror and you will get the same. But in
konqueror or Opera, you can send the http header showing the browser you want ,
to let you in
This happens on ea.com, dont know if it has been fixed

Comment 2

[Bob Clary [:bc] (inactive)]

giving to intl

Comment 3

[Katsuhiko Momoi]

The error message can be found here:

http://www.hsbc.com.br/indisponibilidade/indisp_netscape6.htm

There are some porblems on this site with submenus
not showing on NS6.x.


For now until other factors are taken into account,
setting the priority to P3.

Comment 4

[Doron Rosenberg (IBM)]

http://www.hsbc.com.br/english/

while the main site has fixed their dhtml, their english version still ses the
old version. Need to contact them to upgrade that section

Comment 5

[Katsuhiko Momoi]

Mass re-assigning .br bugs to marcio.

Comment 6

[Kai Lahmann (is there, where MNG is)]

at least the portuguese version does it now.

Comment 7

[José Jeria]

The english version works fine now.

Comment 8

[Tim Humphreys]

Problem is with University of British Columbia site - they web people say that
Mozilla doesn't support DHTML - this is a bit beyond me - but thought it might
be helpful or of interest - the site is a tuition payment area, passworded so
cannot provide page, but the javascript seems to be this:
var oldDom = null;
      2 var isID = 0;
      3 var isDHTML = 0;
      4 var isAll = 0;
      5 var isLayers = 0;
      6 
      7 if (document.getElementById) {
      8     isID = 1; isDHTML = 1; 
      9 } else {
     10     if (document.all) {
     11         isAll = 1; isDHTML = 1; 
     12     } else {
     13         browserVersion = parseInt(navigator.appVersion);
     14         if ((navigator.appName.indexOf('Netscape') != -1) &&
(browserVersion == 4)) {
     15             isLayers= 1; isDHTML = 1;
     16         }
     17     }
     18 }
     19 
     20 
     21 /*
     22 Required field(s) validation- By NavSurf
     23 Visit NavSurf.com at http://navsurf.com
     24 Visit http://www.dynamicdrive.com for this script
     25 */
     26 
     27 function paymentFormValidation(formobj){
     28 
     29     //1) Enter name of mandatory fields
 -   30     var fieldsRequired =
Array("cardtype","cardnumber","expirymonth","expiryyear", "cardowner");
     31     //2) Enter field description to appear in the dialog box
 -   32     var fieldDescription = Array("Card Type", "Card Number","Expiry
Month", "Expiry Year", "Card Owner");
     33     //3) Enter dialog message
 -   34     var alertMsg = "Please complete the following fields:\n";
     35     
 -   36     var l_Msg = alertMsg.length;
     37     
 -   38     for (var i = 0; i < fieldsRequired.length; i++){
 -   39         var obj = formobj.elements[fieldsRequired[i]];
 -   40         if (obj){
 -   41             switch(obj.type){
     42             case "select-one":
 -   43                 if (obj.selectedIndex == -1 ||
obj.options[obj.selectedIndex].text == "" || obj.options[obj.selectedIndex].text
== "Month" || obj.options[obj.selectedIndex].text == "Year"){
 -   44                     alertMsg += " - " + fieldDescription[i] + "\n";
     45                 }
 -   46                 break;
     47             case "select-multiple":
 -   48                 if (obj.selectedIndex == -1){
 -   49                     alertMsg += " - " + fieldDescription[i] + "\n";
     50                 }
 -   51                 break;
     52             case "text":
     53             case "textarea":
 -   54                 if (obj.value == "" || obj.value == null){
 -   55                     alertMsg += " - " + fieldDescription[i] + "\n";
     56                 }
 -   57                 break;
     58             default:
 -   59                 if (obj.value == "" || obj.value == null){
 -   60                     alertMsg += " - " + fieldDescription[i] + "\n";
     61                 }
     62             }
 -   63         }
     64     }
     65 
 -   66     if (alertMsg.length == l_Msg){
 -   67         return true;
     68     }else{
 -   69         alert(alertMsg);
 -   70         return false;
     71     }
     72 }
     73 
     74 function clickParents (obj) 
     75 {
 -   76     var thisID = obj.id;
 -   77     var items = document.itemsForm.elements[obj.name];
 -   78     var parents = document.itemsForm.elements.parent;
     79     
 -   80     var thisParent = "";
 -   81     for (var i = 0; i < parents.length; i++){
 -   82         if (parents[i].id == thisID) {
 -   83             thisParent = parents[i].value;
 -   84             break;
 -   85         }
     86     }
     87 
 -   88     for (var j = 0; j < items.length; j++){
 -   89         if (items[j].id == thisParent) {
 -   90             document.itemsForm.referenceid[j].checked=true;
 -   91             var found = true;
 -   92             break;
 -   93         }
     94     }
 -   95     if (found) {
 -   96         clickParents(document.itemsForm.referenceid[j]);
     97     }
     98 
     99 
    100 }
    101 
    102 function selectAllItems(field)
    103 {
 -  104     var length = field.length;
 -  105     if (!length)
 -  106         field.checked = true;
    107     else {    
 -  108         for (i = 0; i < field.length; i++) {
 -  109             field[i].checked = true ;
    110         }
    111     }
 -  112     document.itemsForm.checkall.checked=false;    
    113 }
    114 
    115 function deselectAllItems(field)
    116 {
 -  117     var length = field.length;
 -  118     if (!length)
 -  119         field.checked = false;
    120     else {    
 -  121         for (i = 0; i < field.length; i++) {
 -  122             field[i].checked = false ;
    123         }
    124     }
 -  125     document.itemsForm.uncheckall.checked=false;    
    126 }
    127 
    128 function closing() {
 -  129     parent.close();
    130 }
    131 
    132 function closeandexit() {
 -  133     location.replace('/cbm/function/exit');
 -  134     parent.close();
    135 }
    136 
    137 
    138 
    139 // Creates a fixed size pop-up window without status, scroll/toolbars
    140 function openBareWindow(id, url, width, height) {
 -  141    window.open(url,id,
"status=no,resizable=no,scrollbars=no,toolbar=no,WIDTH="+width+",HEIGHT="+height)
    142 }
    143 
    144 // Creates a fixed size full screen scrollable window without status,
scroll/toolbars
    145 function openBareFullscreenWindow(id, url) {
 -  146    window.open(url, id,
"status=no,resizable=yes,scrollbars=yes,toolbar=no,HEIGHT="+screen.height+",WIDTH="+screen.width)
    147 }
    148 
    149 // Creates a fixed size pop-up window without status, toolbars but with
scroll.
    150 function openBareScrollingWindow(id, url, width, height) {
 -  151    window.open(url,id,
"status=no,resizable=yes,scrollbars=yes,toolbar=no,WIDTH="+width+",HEIGHT="+height)
    152 }
    153 
    154 
    155 
    156 function findDOM(objectID1, objectID2, withStyle) {
    157 
 -  158     if (withStyle == 1) {
 -  159         if (isID) { 
 -  160             return (document.getElementById(objectID2).style) ; 
    161         } else {
 -  162             if (isAll) { 
 -  163                 return (document.all[objectID2].style); 
    164             } else {
 -  165                 if (isLayers) {
 -  166                     if (objectID1) { 
 -  167                         return
(document.layers[objectID1].layers[objectID2]); 
    168                     } else {
 -  169                         return (document.layers[objectID2]); 
    170                     }
    171                 }
 -  172             }; 
    173         }
    174     }
    175     else {
 -  176         if (isID) { 
 -  177             return (document.getElementById(objectID2)) ; 
    178         } 
    179         else {
 -  180             if (isAll) {
 -  181                 return (document.all[objectID2]); 
    182             } 
    183             else {
 -  184                 if (isLayers) {
 -  185                     if (objectID1) {
 -  186                         return
(document.layers[objectID1].layers[objectID2]); 
    187                     } 
    188                     else { 
 -  189                         return (document.layers[objectID2]); 
    190                     }
    191                 }
 -  192             };
    193         }
    194 
    195 
    196     }
    197 
    198 }
    199 function swapForm(objectID) {
 -  200     dom = findDOM('formStack', objectID, 1);
 -  201     if (oldDom) oldDom.visibility = 'hidden';
 -  202     dom.visibility = 'visible';
 -  203     oldDom = dom;
 -  204     oldObjectID = objectID;
    205 }
    206 
    207 function swapCCForm() {
 -  208     swapForm('creditcard');
    209 }
    210 
    211 function swapEFTForm() {
 -  212     swapForm('eft');
    213 }
    214 
    215 function calculate() {
 -  216     var amounts = document.itemsForm.itemamountentered;
 -  217     var count = amounts.length;
 -  218     var tot = 0;
 -  219     if (!count) {
 -  220         tot = amounts.value*1;
    221     }
    222     else {
 -  223         for (var i = 0; i <= count-1; i++) {
 -  224             var M = amounts[i].value*1;
 -  225             tot = tot+M;
    226         }
    227     }
 -  228      if (isNaN(tot)) {
 -  229          alert("Amount entered is invalid");
    230      }
    231      else {
 -  232            document.itemsForm.totalamountentered.value = format(tot);
    233       }
    234 }
    235 
    236 function format(x) {
 -  237   var y = Math.round(x*100)/100;
 -  238   if (isLayers) {
 -  239       return y;
    240   }
    241   else {
 -  242       return y.toFixed(2);
    243   }
    244 }
    245 
   

Comment 9

[Kai Lahmann (is there, where MNG is)]

hm, interesting...
      7 if (document.getElementById) {
      8     isID = 1; isDHTML = 1; 

there both vars are set to 1 for Mozilla (as for every modern browser). As I can
see, Mozilla can handle that script - it only needs to be allowed to!

Comment 10

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 11

[Fabricio Campos Zuardi]

According to comments #6 and #7 this seems to be solved.
Comment #8 is offtopic.
Anyone with a HSBC account can confirm and close this bug please?

Comment 12

[Pascal Chevrel:pascalc]

It seeems fixed according to comments, marking as such. Reopen if you have new data.