874582 - Sync with 4 clients got totally broken with various errors

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[Ben]

Attachment: log-device1-01-startoffailure.txt

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:21.0) Gecko/20100101 Firefox/21.0 Iceweasel/21.0 (Beta/Release)
Build ID: 20130515181234

Steps to reproduce:

I'm using Mozilla Sync on 4+ devices. Possibly I did enter a new password/bookmark twice on different devices.


Actual results:

Since 13.05.2013 one device after another stopped syncing. As of today it seems that no device is any longer to sync.


Expected results:

The devices should recover their sync process and/or confront user if no automatic conflict resolutions is possible

Comment 1

[Ben]

Attachment: log-device1-02-addonfconflict.txt

Comment 2

[Ben]

Attachment: log-device1-03-things-start-to-get-out-of-control.txt

Comment 3

[Ben]

Attachment: log-device1-04-no-sync-since-days-before-syncreset

Comment 4

[Ben]

Attachment: log-device1-05-first-sync-after-syncreset.txt

Comment 5

[Ben]

Attachment: log-device1-06-situation-asof-today.txt

Comment 6

[Ben]

Attachment: log-device2-01-currentsitation.txt

Comment 7

[Ben]

Attachment: log-device3-01-currentsituation.txt

Comment 8

[Ryan Kelly [:rfkelly]]

Most of the errors appear related to the ongoing server capacity issues - things are getting better, but we're in the unfortnuate situation where the more data you have in sync, the less likely things are to work smoothly.  So the heaviest users of sync will see this outage go on for the longest :-(

The addon conflict errors I don't know about, but things like that tend to be warnings rather than outright errors in my experience.

Things *should* just start working again once the sync serve capacity is restored, without any intervention on your part.

Comment 9

[Ben]

Thank you, Ryan for your feedback.

In fact after I was shifted to another sync node the issue no longer seems present since two days. 

I didn't realized but obviously with ~1400 bookmarks, several hundred passwords and a  shared history between my work and private PCs I'm rather one of those heavy users. 

Glad to see this issue finally resolved for me, because in my eye Firefox (Sync) is the only trustworthy browser/sync service on the market.