874677 - Coupon printer not recognized as being installed

Status: RESOLVED DUPLICATE of bug 840734

(Firefox :: Untriaged, defect)

Description

[Marlin Singer]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

While trying to print coupons from coupons.com and couponsuzy.com the sites asked me to install the coupon printer, which already was installed. 



Actual results:

To be sure everything was okay, I reinstalled the printer. It still did not recognize that printer was installed. I uninstalled and reinstalled the coupon printer, but still was not recognized as installed. I then used IE to verify that coupon printer was okay. Had no trouble printing the coupons with IE.


Expected results:

Coupons should have been printed from either the coupons or couponsuzy sites.

Comment 1

[Maria Grazia Alastra [:mga]]

Hi, the directory for plugins has changed in Firefox 21.0, now instead of /plugins/ it's /browser/plugins/, so if external software doesn't find them that's why.
See also http://www.ghacks.net/2013/05/15/why-you-may-have-lost-access-to-plugins-or-extensions-in-firefox-21/
Thank you for your report!