875074 - [Colombia] Received Bango Error; cannot purchase

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[rafael.medola]

Attachment: logs http

steps to reproduce:

1- Log in to MP;

2- Search for a paid App;

3- Click to the price button to start the purchase.


expected behavior:

The user is redirected to the Bango screen and the purchase is completed after inserted all required infos and clicking to BUY button.


observed behavior:

An White screen displays : Error "Received a Bango Error" with a Cancel button available.

Comment 1

[rafael.medola]

Attachment: snapshot

Comment 2

[krupa raj[:krupa]]

http://sentry.dmz.phx1.mozilla.com/addons/marketplace-stage-webpay/group/14245/

Comment 3

[Steve Ruston]

(In reply to krupa raj 82[:krupa] from comment #2)
> http://sentry.dmz.phx1.mozilla.com/addons/marketplace-stage-webpay/group/
> 14245/

Krupa, what is this link? I can't open it

Comment 4

[Steve Ruston]

Btw, the log file shows the price being tested is 1050 Colombian Pessos which is sub $0.99 so it isn't set up

Comment 5

[rafael.medola]

I tried with other value, same problem.

Comment 6

[Wil Clouser [:clouserw]]

Bango is waiting for Telefonica for an update on price points and IDs.  ETA: "soon"

Comment 7

[krupa raj[:krupa]]

This is blocking in-country testing. When can we get this fixed?

Comment 8

[Tom]

The new price points are now live.

Please retest.

Comment 9

[krupa raj[:krupa]]

The tester from Colombia is still seeing an error. Rafael, can you add more details?

Comment 10

[Steve Ruston]

Can you make sure you test apps above $0.99 equivalent as apps below $0.99 in local currency aren't going to work as the price points aren't set up yet

Comment 11

[rafael.medola]

Correct guys, above $0.99 equivalent is working fine.

Comment 12

[Steve Ruston]

These are the prices you need to test for Operator billing, and credit card, the ones above these should also work for Credit card, the ones below these aren't set up yet for Operator and won't be used for CC

net price | gross   
$ 1.776   | $ 2.060 
$ 1.862   | $ 2.160
$ 5.379   | $ 6.240
$ 7.172   | $ 8.320
$ 8.983   | $ 10.420
$ 10.776  | $ 12.500

Comment 13

[Steve Ruston]

Fixed, as price points being tested were not configured

Comment 14

[rafael.medola]

You can find here a list of some Apps I bought yesterday
                    
                                              Marketplace   Carrier
WAP 	352 	29/05/2013 	21:26:29	$5370  -     $6240
WAP 	352 	29/05/2013 	20:47:47	$8951  -     $10420
WAP 	352 	29/05/2013 	20:41:36	$5370  -     $6240
WAP 	352 	29/05/2013 	20:36:34	$7160  -     $8320
WAP 	352 	29/05/2013 	20:24:08	$1790  -     $2060
WAP 	352 	29/05/2013 	20:22:51	$1790  -     $2060
WAP 	352 	29/05/2013 	16:55:00	$7160  -     $8320
WAP 	352 	29/05/2013 	16:25:42	$5370  -     $6240
WAP 	352 	29/05/2013 	15:21:25	$5370  -     $6240
WAP 	352 	29/05/2013 	15:20:25	$1790  -     $2060

Comment 15

[rafael.medola]

(In reply to rafael.medola from comment #14)
> You can find here a list of some Apps I bought yesterday
>                     
>                                               Carrier   Marketplace
> WAP 	352 	29/05/2013 	21:26:29	$5370  -     $6240
> WAP 	352 	29/05/2013 	20:47:47	$8951  -     $10420
> WAP 	352 	29/05/2013 	20:41:36	$5370  -     $6240
> WAP 	352 	29/05/2013 	20:36:34	$7160  -     $8320
> WAP 	352 	29/05/2013 	20:24:08	$1790  -     $2060
> WAP 	352 	29/05/2013 	20:22:51	$1790  -     $2060
> WAP 	352 	29/05/2013 	16:55:00	$7160  -     $8320
> WAP 	352 	29/05/2013 	16:25:42	$5370  -     $6240
> WAP 	352 	29/05/2013 	15:21:25	$5370  -     $6240
> WAP 	352 	29/05/2013 	15:20:25	$1790  -     $2060

Comment 16

[eder]

Attachment: Bango error in poland

Comment 17

[eder]

Attachment: screenshot_Bango error in poland

Comment 18

[Steve Ruston]

(In reply to eder from comment #16)
> Created attachment 756528 [details]
> Bango error in poland

It might be better to have this on a separate bug

Also not sure what the details are to recreate,