875785 - Can't connect to Facebook chat ("The server closed the connection")

Status: RESOLVED WONTFIX

(Thunderbird :: Instant Messaging, defect)

Description

[Manuel Reimer]

I've set up a new IM account using my Facebook login data.

I used the correct Facebook username (not the mail address) and the correct password.

If I try to connect, then I get the following messages in the "Instant messageing status" window:

Connecting: Initializing ??? (too fast)
Connecting: Initializing encryption...
Connecting: Authenticating...
Connecting: Getting Resource...
Error: The server closed the connection

If there is any way to get better debug information to improve this bug report, then please tell me.

Comment 1

[samuraiii]

I am also affected:
I use Two step auth, but I created app password.
I have username (not email but real facebook username).
here is debug:
(140 messages omitted)
[2015-03-26 20:47:16] LOG   (@ prpl-facebook: Socket.connect resource:///modules/socket.jsm:148)
Connecting to: chat.facebook.com:5222
[2015-03-26 20:47:16] DEBUG (@ prpl-facebook: Socket.onTransportStatus resource:///modules/socket.jsm:557)
onTransportStatus(STATUS_RESOLVING)
[2015-03-26 20:47:16] DEBUG (@ prpl-facebook: Socket.onTransportStatus resource:///modules/socket.jsm:557)
onTransportStatus(STATUS_RESOLVED)
[2015-03-26 20:47:16] DEBUG (@ prpl-facebook: Socket.onTransportStatus resource:///modules/socket.jsm:557)
onTransportStatus(STATUS_CONNECTING_TO)
[2015-03-26 20:47:16] DEBUG (@ prpl-facebook: Socket.onStartRequest resource:///modules/socket.jsm:480)
onStartRequest
[2015-03-26 20:47:16] DEBUG (@ prpl-facebook: Socket.onStopRequest resource:///modules/socket.jsm:489)
onStopRequest (2152398861)
[2015-03-26 20:47:16] LOG   (@ prpl-facebook: Socket.disconnect resource:///modules/socket.jsm:185)
Disconnect

Comment 2

[Patrick Cloke [:clokep]]

It looks like the server is just closing the connection before we even have a chance to send any data. I'm unsure if this is worth debugging or not since Facebook will be disabling support for XMPP on April 30, 2015 [1]. :(

[1] https://developers.facebook.com/docs/chat