876491 - Firefox crashes if I open an page including a flash

Status: RESOLVED INCOMPLETE

(Firefox :: Shell Integration, defect)

Description

[Rudolf Krebs]

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:


Firefox 21.0 Crash Report [@ RtlQueryRegistryValues ]
Search Mozilla Support for Help
ID: 1deab3eb-9191-4628-b45c-152972130527
Signature: RtlQueryRegistryValues

    Details
    Modules
    Raw Dump
    Extensions
    Comments
    Correlations

Signature 	RtlQueryRegistryValues More Reports Search
UUID	1deab3eb-9191-4628-b45c-152972130527
Date Processed	2013-05-27 18:29:21
Uptime	28
Last Crash	1.4 minutes before submission
Install Age	5.1 days since version was first installed.
Install Time	2013-05-22 16:35:21
Product	Firefox
Version	21.0
Build ID	20130511120803
Release Channel	release
OS	Windows NT
OS Version	6.0.6002 Service Pack 2
Build Architecture	x86
Build Architecture Info	AuthenticAMD family 15 model 107 stepping 2
Crash Reason	0xc000070a / 0x00000000
Crash Address	0x771aad85
User Comments	
App Notes 	

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0640, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.2018

Processor Notes 	sp-processor04_phx1_mozilla_com_24908:2012; WARNING: raw_crash missing Add-ons
EMCheckCompatibility	True
Winsock LSP	

MSAFD-Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD-Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD-Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD-Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP-TCPv6-Dienstanbieter : 2 : 1 :  
 RSVP-TCP-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP-UDPv6-Dienstanbieter : 2 : 2 :  
 RSVP-UDP-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{ADF60EFA-80F8-4554-ACE1-44309E4CCED8}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{ADF60EFA-80F8-4554-ACE1-44309E4CCED8}] DATAGRAM 3 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{9DD24B37-16D5-42AD-80D8-414DF3EF39F2}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{9DD24B37-16D5-42AD-80D8-414DF3EF39F2}] DATAGRAM 1 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{33626ABE-85F4-4100-B4D9-E9E046A440F2}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{33626ABE-85F4-4100-B4D9-E9E046A440F2}] DATAGRAM 9 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F690658A-A9F7-4F60-A731-D5B8EECC4CEB}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F690658A-A9F7-4F60-A731-D5B8EECC4CEB}] DATAGRAM 0 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{795B8D33-8051-464B-AF18-CEEBAB4F78D6}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{795B8D33-8051-464B-AF18-CEEBAB4F78D6}] DATAGRAM 6 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8EA86186-4A32-442B-8E4E-0828A051CE0F}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8EA86186-4A32-442B-8E4E-0828A051CE0F}] DATAGRAM 7 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ADF60EFA-80F8-4554-ACE1-44309E4CCED8}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ADF60EFA-80F8-4554-ACE1-44309E4CCED8}] DATAGRAM 5 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9DD24B37-16D5-42AD-80D8-414DF3EF39F2}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9DD24B37-16D5-42AD-80D8-414DF3EF39F2}] DATAGRAM 2 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{33626ABE-85F4-4100-B4D9-E9E046A440F2}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{33626ABE-85F4-4100-B4D9-E9E046A440F2}] DATAGRAM 10 : 2 : 2 : 

Adapter Vendor ID	0x10de
Adapter Device ID	0x0640
Total Virtual Memory	2147352576
Available Virtual Memory	1818644480
System Memory Use Percentage	46
Available Page File	4657242112
Available Physical Memory	1730150400

Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Crashing Thread
Frame 	Module 	Signature 	Source
0 	ntdll.dll 	RtlQueryRegistryValues

Comment 1

[Scoobidiver (away)]

Likely caused by KeyScrambler, PC Tools ThreatFire, or G Data Security.

Just in case, does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

Comment 2

[Rudolf Krebs]

(In reply to Scoobidiver from comment #1)
> Likely caused by KeyScrambler, PC Tools ThreatFire, or G Data Security.
> 
> Just in case, does it happen in Safe Mode (see
> https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

It's also happen in Safe Mode.
I desabled KeyScrambler, TreadFire and G-Data Security, but no change!
This programs was also running long time without problems.

Comment 3

[Scoobidiver (away)]

(In reply to Rudolf Krebs from comment #2)
> I desabled KeyScrambler, TreadFire and G-Data Security, but no change!
Provide a crash ID (type about:crashes) with these programs disabled.

Check for malware: https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware

Comment 4

[Rudolf Krebs]

Sorry, my work around is, to use IE9 or Google Chrome inst. Firefox,
both working well with the pages, Firefox can not work !!

Comment 5

[Scoobidiver (away)]

Can you answer comment 3?

Comment 6

[Rudolf Krebs]

Sorry, I have no time to troubleshout Firefox bugs!
I use IE and Chrome instead ! This both working well!!!