877637 - Gmail not loading on Firefox 21.0

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Asher Schwartz]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

I typed in gmail.com and when it tried logging in, it said that there was to many redirects to load.


Actual results:

It just went to an error screen


Expected results:

It should have logged in and loaded Gmail

Comment 1

[Drew Willcoxon :adw]

Please try to reproduce in safe mode with all add-ons disabled and then report back here.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 2

[Asher Schwartz]

It didn't work either. It just showed another error screen.

Comment 3

[Drew Willcoxon :adw]

Thanks for trying safe mode with all add-ons disabled.  I'm still guessing that something is wrong with your specific Firefox profile.  Please try to create a new profile, start Firefox with it, and see if the problem still happens:

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

You can keep your current, default profile and switch back to it when you're done.

If that's not the problem, and it's happening on only Gmail, then it's probably a Gmail problem, and you'd need to contact them for help.

Comment 4

[Asher Schwartz]

I never created my own profile. I just went and installed it and tried gmail. Also, if this might help, is there a way to make it that a site doesn't accept cookies or make it that it automatically does?

Comment 5

[Drew Willcoxon :adw]

That's OK, it's not hard if you follow the steps on the page I linked to.  Please try to create and test in a new profile so we can debug the problem.  If you're not willing to do that, that's OK too, but we'll probably have to close this bug.

For other help with Firefox, please visit http://support.mozilla.org/.

Comment 6

[Stefan Weiss [:sir_none]]

Hello Asher,

there was no more feedback from your side, and it WORKSFORME.
can you please give us a short update, so we can go forward with this.

thank you for all your help to make firefox better

Comment 7

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Considering the fact that the reporter did not provided more information on Stefan request, I will mark this issue as resolved - worksforme. 
If you can still reproduce this, feel free to reopen it and provide the requested information.

Thanks,
Cosmin.