Closed Bug 878075 Opened 11 years ago Closed 10 years ago

Vidyo endpoint constantly screen sharing w/ nothing plugged in

Categories

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Product:
Infrastructure & Operations Graveyard
Component:
Servicedesk
Platform:
x86
macOS
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: jbraddock, Assigned: ghuerta)

References

Details

Noticed that after the v2.2.2.00385 update, SFO-Warfield endpoint constantly thinks it is sharing a screen and after joining a Vidyo room the screen immediately and constantly shows the Vidyo logo. This is an issue for end users because it looks as though the unit is frozen, but if you toggle "SelfView" the camera picture comes back.

sidenote: SFO Warfield has no local screen sharing through Vidyo.

Guillermo will be pulling the logs from SFO-Warfield and combing through them to determine the issue.
Assignee: desktop-support → ghuerta
The issue is still happening after multiple reboots of the endpoint and a hard reboot of every component on the rack pertaining to SFO-Warfield.
Hey Guillermo - Any update on this?
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
Product: mozilla.org → Infrastructure & Operations
Product: Infrastructure & Operations → Infrastructure & Operations Graveyard
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