878305 - keyboard doesn't work in Mozilla firefox

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[crwhite0313]

User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; Media Center PC 6.0; MDDC; BRI/1)

Steps to reproduce:

I clicked on and opened Mozilla Firefox.  I went to type in an address in the address bar and the keyboard would not type anything.  I uninstalled firefox and reinstalled it.  The problem was still there.  I tried to type in the google search box and nothing, the keyboard again would not type.  It worked a few weeks ago and I haven't used Mozilla since.  The keyboard (obviously) works fine through IE and on all other programs.


Actual results:

The keyboard would not type.


Expected results:

The keyboard should have typed.

Comment 1

[Drew Willcoxon :adw]

Please try to reproduce in safe mode with all add-ons disabled and report back here if you still see the problem.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 2

[crwhite0313]

Hello, well I couldn't boot in safe mode (Windows 7 Home Premium, can't use F8 apparently), but I opened Mozilla and disabled all add-ons and it worked and let me type in the search bar and the address bar.  Thank you for the help!