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When loading Mozilla I get this message: JavaScriptApplication Type Error:Components.classes['@browserhighlighter.com/Shim;1]is undefined.

RESOLVED INVALID

Status

()

Firefox
Untriaged
RESOLVED INVALID
4 years ago
4 years ago

People

(Reporter: dhordubay, Unassigned)

Tracking

21 Branch
x86
Windows Vista
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

4 years ago
User Agent: Mozilla/5.0 (Windows NT 6.0; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

When I click on Mozilla I get the message that is in the summary above.


Actual results:

Message keeps popping up and Mozilla does not function properly.

Comment 1

4 years ago
Hi.

Add-on issue, try in safe mode:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

In addition, you should use the official support board for support requests, see https://support.mozilla.org/en-US/questions
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → INVALID
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