879945 - Win XP with SP3 and FF v21.0x will not display graphics.

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Max Armstrong]

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.110 Safari/537.36

Steps to reproduce:

Stopped using FF.  Started using Google Chrome - only other choice, in my opinion.


Actual results:

Works perfectly.

Comment 1

[Max Armstrong]

I downloaded a new copy of V21.x of FF.  Uninstalled all previous versions of FF from my XP machine and rebooted; installed the new downloaded copy of FF and rebooted.  Same problem with graphics not displaying.  I uninstalled FF, searched the hard drive for any places Mozilla and/or Firefox were found, rename or deleted those directories, and rebooted my computer.  I then installed the newly downloaded version 21.x of FF and rebooted the computer.
Much to my surprise the graphics worked correctly, but more surprisingly the Plug-ins from the previous version were included in the new installation.  I have no idea where they came from or where they exist.  And I don't think the average computer user would have been able to fix this problem.

Max Armstrong ([e-mail])

Comment 2

[Loic]

Because you likely removed the install folder of Firefox, but not the old profiles.
See https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles to removed and create profiles.

In addition, try with a new profile.

NB: prefer https://support.mozilla.org/en-US/questions for support requests.

Comment 3

[Mardeg]

(In reply to Max Armstrong from comment #1)
> I don't think the average computer user would have been able to fix this problem.
You essentionally did Help -> Troubleshooting Information, "Reset Firefox" the hard way.

Comment 4

[Drew Willcoxon :adw]

(In reply to Max Armstrong from comment #1)
> Much to my surprise the graphics worked correctly