My machine on wired ethernet cannot reach printers, in MV office

VERIFIED FIXED

Status

Infrastructure & Operations
Servicedesk
VERIFIED FIXED
5 years ago
3 years ago

People

(Reporter: dholbert, Assigned: Guillermo Huerta [Disabled MoCo account])

Tracking

Details

(Reporter)

Description

5 years ago
When my laptop is on WiFi, I can print & ping our printers:
> $ ping 10.250.0.119
> PING 10.250.0.119 (10.250.0.119) 56(84) bytes of data.
> 64 bytes from 10.250.0.119: icmp_req=1 ttl=255 time=2.02 ms
> 64 bytes from 10.250.0.119: icmp_req=2 ttl=255 time=1.17 ms

BUT when I plug it into ethernet (and disable wifi, for good measure), I can no longer reach the printers:
> $ ping 10.250.0.119
> PING 10.250.0.119 (10.250.0.119) 56(84) bytes of data.
> [...nothing happens]

(I'm using Nostromo (IP address 10.250.0.119) as an example.)

This affects my desktop machine as well which is ethernet-only (no WiFi), so it's completely unable to print.

I'm assuming this is a network-segmentation sort of issue...?
(Reporter)

Comment 1

5 years ago
For reference, when my laptop is connected over WiFi, it gets assigned this IP: 10.250.7.235

and when it's connected over ethernet, it gets assigned this IP: 10.250.34.187
What port are you plugging into?  That ip is on the wrong vlan.
Assignee: desktop-support → ghuerta
(Reporter)

Comment 3

5 years ago
I'm plugged into a switch, which is plugged into a blue port under my desk, labeled Loc 3.2105
(Reporter)

Comment 4

5 years ago
(My desk is # 3013, near Very Good Very Mighty.)
Do you have anything else plugged into this switch?
(Reporter)

Comment 6

5 years ago
My phone is plugged into the other jack -- the black one (but not into the switch).

The switch has 2 desktops and 1 laptop connected to it.
Can you try switching the phone and switch?  Black is the primary port and blue is generally for voice.
(Reporter)

Comment 8

5 years ago
Ah, good to know. Thanks! I just left the office, actually, and I won't be back until next week. I'll give that a try when I'm back.
Flags: needinfo?(dholbert)
(Reporter)

Updated

5 years ago
Flags: needinfo?(dholbert)
Summary: Machines on wired ethernet cannot reach printers, in MV office → My machine on wired ethernet cannot reach printers, in MV office
(Reporter)

Updated

5 years ago
Flags: needinfo?(dholbert)
Looked at the config on the switch.  Both of your desk ports are on voip which wouldn't have caused you any problems until you went to print.  I can change one to corp, but I don't want to drop any sessions you might have going on the desktop so I will wait until you are ready to drop them.
No need to change the ports at this point until you move desks.
Flags: needinfo?(dholbert)
(Reporter)

Comment 11

5 years ago
Thanks! I don't have any active sessions on that box, so whenever it's convenient for you, please go ahead and change the blue one to corp.

(Or it can wait until next week, too; I don't expect to be printing while I'm away :))
This port was moved over to corp.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → FIXED
(Reporter)

Comment 13

5 years ago
Verified fixed -- "ping 10.250.0.119" now succeeds on my desktop machine. Thanks!
Status: RESOLVED → VERIFIED
Product: mozilla.org → Infrastructure & Operations
You need to log in before you can comment on or make changes to this bug.