Closed Bug 880706 Opened 11 years ago Closed 11 years ago

Please unplug monitor from t-w864-ix-097

Categories

(Infrastructure & Operations :: DCOps, task)

x86_64
Windows 8
task
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: q, Unassigned)

References

Details

      No description provided.
Blocks: 876001
colo-trip: --- → scl3
As a note, please make sure to *always* unplug a monitor from the iX boxes after you're done troubleshooting.  We can't put them back into production (they will have the wrong resolution) if a monitor is left plugged in.
(In reply to Amy Rich [:arich] [:arr] from comment #1)
> As a note, please make sure to *always* unplug a monitor from the iX boxes
> after you're done troubleshooting.  We can't put them back into production
> (they will have the wrong resolution) if a monitor is left plugged in.

Thanks, this is understood now.
:arr, what's the production resolution here? 1600x1200? If we began using monitors with the same native resolution, would it help during the troubleshooting/diag process?
My understanding is that not only does it screw up the resolution, but that the bigger problem is that it creates a *third* monitor (onboard, the virtual one for the tests, and the real plugged in on) which breaks things.  We just happen to catch it fairly easily because the resolution isn't right.

I'll let Q be the definitive answer there, though.
There was no monitor plugged into this host, I rebooted the host.
was there an extron or adapter plugged in? The system was reading an edid.
aand it kept the same id through several reboota and driver/device removals and readds
>was there an extron or adapter plugged in? The system was reading an edid.

Nope. I did pull the system from the chassis for a few seconds since that fixes most weird issues (ipmi).
:Q - Does this host need any further assistance?
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
Product: mozilla.org → Infrastructure & Operations
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