883389 - Sometimes, a blank page loads instead of the bango purchase screen due to bango API 500ing

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect, P1)

Description

[krupa raj[:krupa]]

Attachment: http headers

Language: Spanish
Country:
Build: 1.01 

steps to reproduce:
1. From marketplace-dev, start the purchase of an app with pricetier = 2.79 euros
2. Sign in using persona
3. Enter PIN and click continue

expected behavior:
bango purchase screen loads

actual behavior:
blank screen loads

Looks like the bango payment API is 500'ing

Comment 1

[Kumar McMillan [:kumar]]

we were getting a 500 from https://webservices.test.bango.org/billingconfiguration/service.asmx

Comment 2

[Keir Kettle]

Attachment: Billing Config ws requests

Comment 3

[Keir Kettle]

Can't see any 500s recorded at the time, but if you look at the attachment you'll notice that request duration leapt to 10+ seconds - I wonder if this prompted a timeout?

Comment 4

[Kumar McMillan [:kumar]]

Our proxy returned a 500 (my mistake) so I'm trying to track down the actual error that happened while talking to the Bango API here: https://github.com/mozilla/solitude/blob/master/lib/proxy/views.py#L61n I'm having a hard time finding the logs (bug 884058)

Comment 5

[Kumar McMillan [:kumar]]

I'm going to take a crazy guess and say we exceeded our 10 second timeout ;) This should fix it https://github.com/mozilla/solitude/commit/779926f0090818e7c87e6835bfa36ef1809e389d (increases timeout to 30 secs)

Comment 6

[Victor Carciu]

Kumar : how can I test this one in order to be sure that the 30 secs timeout will not be reached?

Comment 7

[Kumar McMillan [:kumar]]

there isn't really a way to do it. The API was taking 10 secs to respond, now we can handle that case. You could just verify that this price point works now, I suppose.