883699 - Firefox doesn't allow downloads from gametrailers.com

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Biodark]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130512194445

Steps to reproduce:

1 - Go to: http://www.gametrailers.com/full-episodes/bbcd7o/pop-fiction-episode-35--the-lost-levels
2 - Log in
3 - Click the download button


Actual results:

Nothing happens.


Expected results:

Firefox 21 doesn't allow to download the shows from gametrailers.com but version 17 using the tor bundle works!

Comment 1

[Loic]

WFM with FF21 on Win 7.

Could you test with a fresh profile, please:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

NB: for testing
U:[e-mail]
P:bugzilla

Comment 2

[Biodark]

It was tested with a clean profile, deleted the .mozilla folder.

Comment 3

[Loic]

Are you using a vanilla version of Firefox 21?
http://www.mozilla.org/en-US/firefox/all/

Anyway, maybe there is a regression in Firefox. So could you use the tool mozregression to find a possible regression range, please.
http://harthur.github.io/mozregression/
FF17 nightly builds started in July 2012 (--good=2012-07-01)

Comment 4

[Biodark]

I am using the firefox package that comes with ubuntu 12.04, this problem only started happening this year maybe in February, version 19 was affected.

Comment 5

[Ioana (away)]

WFM on Ubuntu 12.10 64bit and the latest Nightly:
Mozilla/5.0 (X11; Linux x86_64; rv:25.0) Gecko/20130801 Firefox/25.0

Can you reproduce this issue on Nightly?
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-central

Comment 6

[Bogdan Maris, Desktop Test Engineering]

The issue I found on the website is that if I login then it does not stay that way. If I try to download a file I`m asked to login, the file is downloaded but then I`m automatically logged off.

Regression Window:
Last good nightly: 2013-02-23
First bad nightly: 2013-02-24

Pushlog:
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=08a034e1d43a&tochange=195e706140d1

I have some issues bisecting this further on, will try on Monday.

Comment 7

[Biodark]

I have tested the x86-64 linux Nightly of today and the problem is still present.
The issue does not happen on all videos, only on all the shows.
Trailers and reviews download fine, so please only test on the shows like these: http://www.gametrailers.com/shows/pop-fiction

Comment 8

[Ioana (away)]

(In reply to Biodark from comment #7)
> I have tested the x86-64 linux Nightly of today and the problem is still
> present.
> The issue does not happen on all videos, only on all the shows.
> Trailers and reviews download fine, so please only test on the shows like
> these: http://www.gametrailers.com/shows/pop-fiction

This is exactly the show I tried with and it worked well. Did you have a clean profile on the Nightly you reproduced this issue on? If not, please let me know what addons you had installed and what preferences you had with non-default values/

Comment 9

[Biodark]

I renamed the .mozilla folder before testing the nightly so I used clean profile, the only preference I changed on the nightly was to allow all cookies.

Comment 10

[Biodark]

I found another user with the same exact problem: http://forums.gametrailers.com/viewtopic.php?f=47&t=1358530
Apparently this is caused because of "flux isn't loading"

Comment 11

[Ioana (away)]

(In reply to Bogdan Maris [QA] [:bogdan_maris] from comment #6)
> The issue I found on the website is that if I login then it does not stay
> that way. If I try to download a file I`m asked to login, the file is
> downloaded but then I`m automatically logged off.
> 
> Regression Window:
> Last good nightly: 2013-02-23
> First bad nightly: 2013-02-24
> 
> Pushlog:
> http://hg.mozilla.org/mozilla-central/
> pushloghtml?fromchange=08a034e1d43a&tochange=195e706140d1
> 
> I have some issues bisecting this further on, will try on Monday.

Any results? Also, please file this as a separate issue since it's not exactly the bug tracked here.

Comment 12

[Biodark]

(In reply to Ioana Budnar, QA [:ioana] from comment #11)
> Any results? Also, please file this as a separate issue since it's not
> exactly the bug tracked here.

I tested today version 24 stable with a clean profile and to my surprise it is all now working!
About the problem of flux not loading I discovered that it is related to the adblock extension, I tested it and it broke the site, apparently the site administrators are blocking people that use adblock.