884185 - Firefox randomly causes Samsung Galaxy Tab 2 10.1 to restart

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: General, defect)

Description

[realzero]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

The issue more or less frequently occurs while general browsing, reading a website, doing nothing specific.
It seems, though, that it happens more commonly when clicking a link before the target website is loaded.

Device: Samsung Galaxy Tab 2 10.1 (WiFi-only version) (German)
Firefox Version: 21, downloaded from Google Play Store
Android Version on device: Android 4.0.3


Actual results:

When occurring after clicking a link, it takes maybe a half second to a second, then suddenly the tablet turns off, screen only showing black, just to show the Samsung boot-up screen about one or two seconds later like done after a regular (re)start.

No error messages or codes before, while or after the crash, though.


Expected results:

Either just continuing displaying the website, or opening the clicked link, everything that is not a restart, basically.

Comment 1

[realzero]

Sadly I found no way to save a crash log or any logfiles in the Android version of FF, but I can gladly add one if I'm told how.

The error has NO specific website it occurs on.

Comment 2

[Aaron Train [:aaronmt]]

Sounds like some condition is not playing nicely on your tablet and causing it to reboot as you report. Do you see the same problems using Firefox Nightly (http://nightly.mozilla.org) for Android? What about Firefox Beta on Google Play?

Is this the stock Samsung TouchWiz rom on the tablet, or third party? 

If you do see the same issues in Nightly or Beta, could you try saving and attaching to this bug a logcat from the device after a restart it may contain some information from the cause of the reboot. 

You can use aLogCat from Google Play to capture and save all logging on the device https://play.google.com/store/apps/details?id=org.jtb.alogcat

Comment 3

[realzero]

(In reply to Aaron Train [:aaronmt] from comment #2)
> Sounds like some condition is not playing nicely on your tablet and causing
> it to reboot as you report. Do you see the same problems using Firefox
> Nightly (http://nightly.mozilla.org) for Android? What about Firefox Beta on
> Google Play?
> 
> Is this the stock Samsung TouchWiz rom on the tablet, or third party? 
> 
> If you do see the same issues in Nightly or Beta, could you try saving and
> attaching to this bug a logcat from the device after a restart it may
> contain some information from the cause of the reboot. 
> 
> You can use aLogCat from Google Play to capture and save all logging on the
> device https://play.google.com/store/apps/details?id=org.jtb.alogcat

Yes, this is the stock Touchwiz installation by Samsung.
Now started using the Beta for a change, will use it along the day and report again the latest tomorrow if there were still any crashes.

Comment 4

[realzero]

Well, it seems the restarts are gone using the Beta.
Several other small errors and crashes, but hopefully those will be resolved once the beta goes stable.

Thanks for the hint, I hope the next version will work well.