88603 - importing mail with cyrillic characters (koi8-r and cp1251) from outlook does not work

Status: RESOLVED WORKSFORME

(MailNews Core :: Internationalization, defect, P3)

Description

[Artem Belevich]

File->Import->Mail->Outlook:

When import wizard encounters mail message with cyrillic characters in it it 
pops up "The message you composed contains characters not found in the selected 
Character Coding, so your message may become unreadable after you send it. To 
send it anyway, Click OK. To return to the Composer window where you can choose 
a different Character Coding, click Cancel"

If I click Cancel, supposedly to get a chance to specify encoding, import 
wizard just gets stuck with no progress until I cancel it. 

If I click OK (for all such messages) Import wizard eventually completes. 

The problem in this case is that koi8-encoded messages' text shows up as 
garbadge even though message header specifically states "Content-Type: 
text/plain; charset=koi8-r;". Interestingly enough, Subject which is also koi8-
r encoded (Subject: [anekdot-daily] =?koi8-r?B?0sHT09nMy8Egd3d3LmFuZWtkb3QucnU=?
=) shows up correctly.

Comment 1

[Asa Dotzler [:asa]]

->i18n

Comment 2

[marina]

Artem , would you please attach such mail from the Outlook to this bug report so
that we could test it. Thanks.

Comment 3

[Artem Belevich]

Attachment: .pst file with cyrillic messages in koi8-r and cp1251 encodings.

Comment 4

[Artem Belevich]

I've attached .pst file with cyrillic messages using koi8-r and cp1251 
encodings. Message from @anekdot.ru is the one that gets imported incorrectly.
When View->Encoding is set to koi8-r message body shows garbage, but Subject is 
fine. When I manually set View->Encoding to Cyrillic/Windows (cp1251) then 
body looks fine but Subject is all wrong.

Weirdness continues with two small test messages that were sent 
using cp1251 and koi8-r encodings. Check message source and compare 
it with View->Encoding setting. For some reason source always shows 
that message body is koi8-r encoded (even though, one message is in cp1251).

Ah, one more thing. There is no way to tell mozilla from which .pst file to 
import mail. You'll have to open attached .pst file in outlook, then copy test 
messages to your normail mail folder and then ask mozilla to import mail from 
outlook. Because of that, you may see effects that are different from what I 
observed.

Comment 5

[ji]

QA contact to marina. Thanks.

Comment 6

[marina]

Artem, would you please attach the mail again, somehow i can not open the cgi
file, could you zip it? And one more thing: the anekdot.ru page is win-1251
page, if you send it as koi8-r then the garbled display of the body is expected. 

Comment 7

[marina]

i created two mails in Outlook Exp with koi8r and cp-1251 and imported them into
mozilla. I don't see any display problems with body or headers. Tested under
WinXP with 2001-09-10 trunk build

Comment 8

[Roy Yokoyama]

assigning to jbetak while nhotta is on vacation

Comment 9

[marina]

Artem, there is one more thing to keep in mind : the import from Outlook ( i've
tried Outlook Express) won't work if you import to IMAP account and if your
Outlook is not a default messenger. It should work with POP when this one is
setup as your default mailer. Please try this one more time, attach the
problematic emails and report here. Thanks.

Comment 10

[Frank Tang]

marina: do we have similar problem on Japanese, Korean, and Chinese. What will 
happen if we import a EUC-JP mail in Japanese machine ?

Comment 11

[marina]

Frank, bug #100867 was filed as an answer to your question and was split from
this one. Outlook Express doesn't have problem that Outlook does. So CJK mails
imported from Outlook have an incorrect body display though the headers are
fine. See ji comments in bug report # 100867. Same problem as cyrillic mails
reported here.

Comment 12

[nhottanscp]

Reassign to nhotta.

Comment 13

[nhottanscp]

Reassign to putterman.
This is similar to bug 100867.

Comment 14

[scottputterman]

reassigning to ducarroz

Comment 15

[marina]

adding nsbeta1 since the compatibility with Outlook is important and bug 100867
which is similar to this one got nominated

Comment 16

[Asa Dotzler [:asa]]

Bugs targeted at mozilla1.0 without the mozilla1.0 keyword moved to mozilla1.0.1 
(you can query for this string to delete spam or retrieve the list of bugs I've 
moved)

Comment 17

[Wayne Mery (:wsmwk)]

Nikolay, is this something you can test?  Artem hasn't reponded since comment 6.

Comment 18

[Nikolay Shopik]

I've done some migration half year ago using 2.x tree and not seeing any problems with Cyrillic charset