886535 - Make NOC alerts localizable

Status: RESOLVED WONTFIX

(support.mozilla.org :: Knowledge Base Software, task, P3)

Description

[Ibai Garcia [:ibai]]

In the implementation of the NOC Alert, we didn't add the ability to localize it. This is going to be important because we are targeting Firefox OS users that will be mainly non English speakers.

The notifications are going to be a closed set, so we will need to have a place where localizers can translate them, that way they will be ready whenever we need to use one specific alert. The expected downtime should be a variable that is populated per event.

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

Funny thing is I was just talking to :rtucker about this today.

This is going to be tough, because we are going to be hooking into the API from http://status.allizom.org/en-US/ and showing whatever messages they have there. These messages are all in English.

So, for us to have localized messages, it would have to come from them. If we need localized messages, they probably do too?

:cshields?

Comment 2

[Rob Tucker [:rtucker]]

I could localize some of the static strings such as:

Status,
Severity,
Services Affected

Other than that, I'm not sure what else is able to be localized without having people construct service outage summaries and descriptions in multiple different languages.

That said, if we're not going to be able to localize the messages and descriptions, is there a benefit in localizing the simpler strings?

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

Ibai, Patrick:

Is there a finite set of alerts/statuses that we are interested in showing on SUMO? That is the only practical way I see we could have them localizable. Can we list them out here and see if/how we can map that to what we get from the whistepig API?

Comment 4

[Patrick McClard;pmcclard]

Ricky,

After swapping ideas with Verdi we came up with the following:

The <service> will be back soon. We're working on the issue and expect it to be back in <duration> hours. Posted: <Local Time and Date>

Can we display the user's local date and time so they don't have to figure out timezones and do math?

Comment 5

[Kadir Topal [:atopal]]

So, it seems like we have a fine set of messages. Ricky, are we getting the variables that Patrick has listed from http://status.allizom.org/en-US/ ?

I can see service and time, but not duration.

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

Clearing my NEEDS INFO. We haven't really integrated any NOC alerts into SUMO for real yet. I am not sure if it's still something we want to do or not.

Comment 7

[Seburo]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/