Firefox 21 can't see that the Norton 360 Toolbar is installed

RESOLVED INVALID

Status

()

RESOLVED INVALID
5 years ago
5 years ago

People

(Reporter: m_mgibson, Unassigned)

Tracking

21 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

Reinstalled Norton 360 and Firefox 21. Deleted the extensions files and restarted Firefox. Ran Norton LiveUpdate repeatedly. Confirmed that the Norton Toolbar is installed.


Actual results:

The Norton 360 Toolbar is still not listed in Firefox.


Expected results:

Norton Toolbar should be listed in Firefox under Tools->Add-Ons->Extensions, but nothing is listed there.
(Reporter)

Comment 1

5 years ago
Norton 360 Version 20.4.0.40
Windows XP Service Pack 3
Severity: normal → major
Priority: -- → P1

Comment 2

5 years ago
That's likely Norton's problem. Did you contact them?
Severity: major → normal
Priority: P1 → --
(Reporter)

Comment 3

5 years ago
yes. None of the steps their forum users said to try solved the problem, and their technical support representatives had no clue.
(In reply to Andre Klapper from comment #2)
> That's likely Norton's problem.
Agreed.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INVALID
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