887508 - When Firefox downloads a pdf file it prints at about 60% scale even though it shows in Print Preview as being correct scale.

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Ron Sinkinson]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

downloaded this site:
http://www.energy.gov.ab.ca/Oil/pdfs/IETPPolymerStudy.pdf
from a Google search


Actual results:

pdf window opened displaying document at correct scale but, when I tried to print it printed at about 60% size.


Expected results:

I expected it to print in full letter page size.

Comment 1

[Alice0775 White]

It seems to work for me in Firefox22.0

Comment 2

[Loic]

I tried with MS XPS Printer, even if the PDF is not fully printed with FF22 (printer error, but works fine with FF24), it's printed at 100% size.

Could you try with a clean profile, please:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 3

[Loic]

(and update to FF22, please)

Comment 4

[Ron Sinkinson]

The following applied when the problem was observed:
Firefox Version 22  (no updates available)
Computer: ASUS K53T
    Processor: AMD A6-3400M APU with Radeon HD Graphics
    Installed memory: 1.40 GB (RAM 4.00 GB (3.48 GB usable)
    System type:  64-bit Operating System
Windows Version: Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
Printer: Lexmark Prospect Pro205 (01/04/12 firmware update)
    Adobe Reader X Version 10.1.7  (no updates available)

I could send you a screen shot of how download displays and a scan of the printout if that would help and if you can provide a way to do that.

Comment 5

[Loic]

Do you print the PDF from the plugin of Adobe Reader X?
Did you test with a clean profile?

Comment 6

[Daniel Holbert [:dholbert]]

@Ron: Does the problem go away if you uncheck "Shrink to fit page width" in Print Setup?

This help page should tell you how to find that option:
 https://support.mozilla.org/en-US/kb/how-print-websites

Comment 7

[Daniel Holbert [:dholbert]]

(er, in "Page Setup")

Comment 8

[Daniel Holbert [:dholbert]]

[reverting summary-tweak - per comment 5, it's not yet clear whether this is PDF.js vs another PDF-viewer plugin]

Comment 9

[Ron Sinkinson]

(In reply to Loic from comment #3)
> (and update to FF22, please)

Already is FF22(In reply to Loic from comment #2)
> I tried with MS XPS Printer, even if the PDF is not fully printed with FF22
> (printer error, but works fine with FF24), it's printed at 100% size.
> 
> Could you try with a clean profile, please:
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles

Seemed to print fine with a clean profile.(In reply to Ron Sinkinson from comment #4)
> The following applied when the problem was observed:
> Firefox Version 22  (no updates available)
> Computer: ASUS K53T
>     Processor: AMD A6-3400M APU with Radeon HD Graphics
>     Installed memory: 1.40 GB (RAM 4.00 GB (3.48 GB usable)
>     System type:  64-bit Operating System
> Windows Version: Windows 7 Home Premium, Version 6.1 (Build 7601: Service
> Pack 1)
> Printer: Lexmark Prospect Pro205 (01/04/12 firmware update)
>     Adobe Reader X Version 10.1.7  (no updates available)
> 
> I could send you a screen shot of how download displays and a scan of the
> printout if that would help and if you can provide a way to do that.

Comment 10

[Ron Sinkinson]

(In reply to Loic from comment #5)
> Do you print the PDF from the plugin of Adobe Reader X?
? I presume so.  How else does FF know how to print .pdf?
> Did you test with a clean profile? Yes.  It printed properly.  However, clean profile does not seem to have my bookmarks.

Comment 11

[Ron Sinkinson]

(In reply to Daniel Holbert [:dholbert] from comment #6)
> @Ron: Does the problem go away if you uncheck "Shrink to fit page width" in
> Print Setup?
> 
> This help page should tell you how to find that option:
>  https://support.mozilla.org/en-US/kb/how-print-websites
When I do that I get the Lexmark Pro200 Series (USB)printer set-up.  Under its Properties there is no "Shrink to fit page width" or similar thing to uncheck or change.

Comment 12

[Loic]

(In reply to Ron Sinkinson from comment #10)
> (In reply to Loic from comment #5)
> > Do you print the PDF from the plugin of Adobe Reader X?
> ? I presume so.  How else does FF know how to print .pdf?
> > Did you test with a clean profile? Yes.  It printed properly.  However, clean profile does not seem to have my bookmarks.

Because since a few versions, Firefox has a native PDF Viewer:
https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them

Anyway, if it works fine with a clean profile, I don't think there is something to do. Likely a bad pref.

Feel free to reopen it if the issue is back.

Comment 13

[Daniel Holbert [:dholbert]]

(In reply to Ron Sinkinson from comment #11)
> (In reply to Daniel Holbert [:dholbert] from comment #6)
> > @Ron: Does the problem go away if you uncheck "Shrink to fit page width" in
> > Print Setup?
> > 
> > This help page should tell you how to find that option:
> >  https://support.mozilla.org/en-US/kb/how-print-websites
> When I do that I get the Lexmark Pro200 Series (USB)printer set-up.  Under
> its Properties there is no "Shrink to fit page width" or similar thing to
> uncheck or change.

That suggests you might be looking at a print dialog for another program (e.g. Adobe Reader X plugin), not Firefox. If this is a print issue with that plugin, that probably means it's an Adobe bug, not a Firefox bug.

To make your existing profile work, you can probably just disable the Adobe plugin by going to Tools | Add-ons , and then clicking "plugins", and disabling any Adobe Reader stuff there.  That should make you fall back to Firefox's native PDF viewer.

Comment 14

[Ron Sinkinson]

(In reply to Daniel Holbert [:dholbert] from comment #13)
> (In reply to Ron Sinkinson from comment #11)
> > (In reply to Daniel Holbert [:dholbert] from comment #6)
> > > @Ron: Does the problem go away if you uncheck "Shrink to fit page width" in
> > > Print Setup?
> > > 
> > > This help page should tell you how to find that option:
> > >  https://support.mozilla.org/en-US/kb/how-print-websites
> > When I do that I get the Lexmark Pro200 Series (USB)printer set-up.  Under
> > its Properties there is no "Shrink to fit page width" or similar thing to
> > uncheck or change.
> 
> That suggests you might be looking at a print dialog for another program
> (e.g. Adobe Reader X plugin), not Firefox. If this is a print issue with
> that plugin, that probably means it's an Adobe bug, not a Firefox bug.
> 
> To make your existing profile work, you can probably just disable the Adobe
> plugin by going to Tools | Add-ons , and then clicking "plugins", and
> disabling any Adobe Reader stuff there.  That should make you fall back to
> Firefox's native PDF viewer.

The Lexmark Prospect Pro 205 is my printer and the Lexmark Pro200 Series is the dialog box it gives in all programs.

I had tried disabling all plug-ins which included an "Adobe Acrobat 10.1.7.27 - Adobe PDF Plug-In for Firefox and Netscape 10.1.7" and it still printed in the small scale. Since another comment said that Firefox has a native pdf reader I suppose I can leave this plug-in disabled or delete it.