889021 - [Durango] If the user attempts to purchase an app using carrier billing they will receive the message "Sorry, there was a problem. Please try again later"

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect, P1)

Description

[Vikas Nanda]

Attachment: screenshot

steps to reproduce:

1. Start the MP Stage application. 
2. Search for a paid application which can be purchased by carrier billing. 
3. Select buy. 
4. Enter pin.
5. Notice the error message

expected behavior:

The payment should go through and the application should be installed. 

observed behavior:

The payment fails to go through with the error message "Sorry, there was a problem. Please try again later"

Comment 1

[Vikas Nanda]

Attachment: ezboot

Comment 2

[Vikas Nanda]

This issue occurs on MP stage. All pricepoints which accept carrier billing are affected.

Comment 3

[Kumar McMillan [:kumar]]

Vikas, what region is this?

Keir, any clues on what this error in Bango production means? Entry: https://mozilla.bango.net/mozpayments/?bcid=20095680

Comment 4

[Vikas Nanda]

(In reply to Kumar McMillan [:kumar] from comment #3)
> Vikas, what region is this?
> 
> Keir, any clues on what this error in Bango production means? Entry:
> https://mozilla.bango.net/mozpayments/?bcid=20095680

Kumar the region is durango

Comment 5

[Steve Ruston]

Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers (MSISDNs) and times of the tests so I can get this traced in the morning

Comment 6

[Vikas Nanda]

(In reply to Steve Ruston from comment #5)
> Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers
> (MSISDNs) and times of the tests so I can get this traced in the morning

This occurred on multiple T-mobile-pl sim cards and we were no where near the limit today on either sim.

I have to reattempted to purchase price tier 2 on both sim cards in the last few minutes (11:15 BST). The phone numbers I have here are 787633833 & 787649449.

Comment 7

[Steve Ruston]

(In reply to Vikas Nanda from comment #6)
> (In reply to Steve Ruston from comment #5)
> > Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers
> > (MSISDNs) and times of the tests so I can get this traced in the morning
> 
> This occurred on multiple T-mobile-pl sim cards and we were no where near
> the limit today on either sim.
> 
> I have to reattempted to purchase price tier 2 on both sim cards in the last
> few minutes (11:15 BST). The phone numbers I have here are 787633833 &
> 787649449.

When you reattempted did it pass or fail? I assume fail

Comment 8

[Vikas Nanda]

It failed with the same error message as before as stated in this bug.

Comment 9

[Wil Clouser [:clouserw]]

Tom says this is fixed