[Durango] If the user attempts to purchase an app using carrier billing they will receive the message "Sorry, there was a problem. Please try again later"

RESOLVED FIXED in 2013-07-11

Status

Marketplace
Payments/Refunds
P1
normal
RESOLVED FIXED
5 years ago
5 years ago

People

(Reporter: Vikas Nanda, Assigned: Keir Kettle)

Tracking

2013-07-11
Other
Gonk (Firefox OS)
Points:
---
Bug Flags:
affects-durango +

Details

Attachments

(2 attachments)

(Reporter)

Description

5 years ago
Created attachment 769787 [details]
screenshot

steps to reproduce:

1. Start the MP Stage application. 
2. Search for a paid application which can be purchased by carrier billing. 
3. Select buy. 
4. Enter pin.
5. Notice the error message

expected behavior:

The payment should go through and the application should be installed. 

observed behavior:

The payment fails to go through with the error message "Sorry, there was a problem. Please try again later"
(Reporter)

Comment 1

5 years ago
Created attachment 769791 [details]
ezboot
(Reporter)

Comment 2

5 years ago
This issue occurs on MP stage. All pricepoints which accept carrier billing are affected.
Vikas, what region is this?

Keir, any clues on what this error in Bango production means? Entry: https://mozilla.bango.net/mozpayments/?bcid=20095680
Assignee: nobody → keir
Priority: -- → P1
(Reporter)

Comment 4

5 years ago
(In reply to Kumar McMillan [:kumar] from comment #3)
> Vikas, what region is this?
> 
> Keir, any clues on what this error in Bango production means? Entry:
> https://mozilla.bango.net/mozpayments/?bcid=20095680

Kumar the region is durango

Comment 5

5 years ago
Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers (MSISDNs) and times of the tests so I can get this traced in the morning
(Reporter)

Comment 6

5 years ago
(In reply to Steve Ruston from comment #5)
> Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers
> (MSISDNs) and times of the tests so I can get this traced in the morning

This occurred on multiple T-mobile-pl sim cards and we were no where near the limit today on either sim.

I have to reattempted to purchase price tier 2 on both sim cards in the last few minutes (11:15 BST). The phone numbers I have here are 787633833 & 787649449.

Comment 7

5 years ago
(In reply to Vikas Nanda from comment #6)
> (In reply to Steve Ruston from comment #5)
> > Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers
> > (MSISDNs) and times of the tests so I can get this traced in the morning
> 
> This occurred on multiple T-mobile-pl sim cards and we were no where near
> the limit today on either sim.
> 
> I have to reattempted to purchase price tier 2 on both sim cards in the last
> few minutes (11:15 BST). The phone numbers I have here are 787633833 &
> 787649449.

When you reattempted did it pass or fail? I assume fail
(Reporter)

Comment 8

5 years ago
It failed with the same error message as before as stated in this bug.
Summary: If the user attempts to purchase an app using carrier billing they will receive the message "Sorry, there was a problem. Please try again later" → [Durango] If the user attempts to purchase an app using carrier billing they will receive the message "Sorry, there was a problem. Please try again later"
Tom says this is fixed
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Flags: affects-durango+
Resolution: --- → FIXED
Target Milestone: --- → 2013-07-11
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