889033 - If the user attempts to purchase an app using in-app they will receive the message "Sorry, there was a problem. Please try again later"

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[sailajan.sabaratnam]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0 (Beta/Release)
Build ID: 20130618035212

Steps to reproduce:

Steps to reproduce:

1. Launch in-app stage.
2. Change the pricepoint to any value and click "Buy".
3. Enter/Confirm PIN.
4. Notice the error message.


Actual results:

The user was presented with the error message "Sorry, there was a problem. Please try again later".


Expected results:

The user should have been able to successfully buy an app.

Comment 1

[sailajan.sabaratnam]

Attachment: In-app payment issue

Comment 2

[Vikas Nanda]

Attachment: ezboot log

Comment 3

[Andy McKay]

/mozpayments/?bcid=20097130

This is in Durango on stage.

Comment 4

[sailajan.sabaratnam]

This issue now only occurs on WiFi after phone number entry screen.

Comment 5

[Andy McKay]

Assigning to Tom, because it looks like the occur in the bango pages when using wifi.

Comment 6

[Tom]

It appears to be a random SMS API issue with the operators sending of the MT. We sent the request off fine but got "An unexpected error has occurred when attempting to send the MT SMS to the msisdn"

I cannot recommend anything because we are seeing successful transactions constantly on WIFI over the past 5 days.

How often is this reproducible?

Comment 7

[Vikas Nanda]

(In reply to Tom from comment #6)
> It appears to be a random SMS API issue with the operators sending of the
> MT. We sent the request off fine but got "An unexpected error has occurred
> when attempting to send the MT SMS to the msisdn"
> 
> I cannot recommend anything because we are seeing successful transactions
> constantly on WIFI over the past 5 days.
> 
> How often is this reproducible?

This has been occurring over the last 2 days and is 100% reproducible over all price tiers.