Windows display becomes unusable when watching a video

RESOLVED INCOMPLETE

Status

()

Firefox
Untriaged
--
critical
RESOLVED INCOMPLETE
5 years ago
4 years ago

People

(Reporter: valentin.ogier, Unassigned, NeedInfo)

Tracking

25 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20130702 Firefox/25.0 (Nightly/Aurora)
Build ID: 20130702031131

Steps to reproduce:

Go on Youtube and watch a video or visit a page with an animated advertising, it only does so on one of my computer with an AMD Radeon HD 6800 graphic card with latest drivers. The crash only occurs on firefox, not on google chrome nor on safari.


Actual results:

My screen goes black with vertical blue or white lines, the sound continues to play and when I'm on Skype or TeamSpeak, I can still talk and the others can hear me. I can turn off my PC and turn it on back, windows says it has turned off abnormally, I choose run windows normally, and everything seems to work fine.


Expected results:

The video should have run.

Comment 1

5 years ago
Type about:crashes in the location bar and provide some crash IDs.

Does it happen in Safe Mode (see https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles)?
Severity: normal → critical
Flags: needinfo?(valentin.ogier)
Keywords: crash, stackwanted

Comment 2

5 years ago
Please check if disabling hardware acceleration at "Options" → "Advanced" → "General" helps.  Then please post text copied using a button at Help → Troubleshooting information.  Thanks.
Summary: Windows crash when watching a video → Windows display becomes unusable when watching a video

Comment 3

5 years ago
(In reply to Aleksej [:Aleksej] from comment #2)
> Then please post text copied using a button at Help →
> Troubleshooting information.

(while with settings which cause the problem)

Comment 4

5 years ago
Doesn't read like anything but maybe the video driver crashes.
Keywords: crash, stackwanted
Resolving this bug incomplete due to lack of response. Please reopen if this still happens on the latest Nightly and the requested information can be provided.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → INCOMPLETE
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