889690 - INC0011581: Conference rooms are not auto-populating in Zimbra

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: Infrastructure: Zimbra, task)

Description

[Joel Braddock :jbraddock]

Sunny Lee and other foundation employees are unable to auto-populate conference rooms in Zimra (only tested with SFO conference rooms). I've tested by typing in the conference room names and by typing in "sfo" in to the name field - both produce the same result. I obtain the same results logging in through Sunny's account via Zimbra Admin. 

Wondering if someone can take a look at Sunny's account (and other Foundation employees) to confirm these findings?

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Comment from Sunny Lee:
We have tested the same scenario w/ multiple Mozilla Foundation employees and have verified the same issue occurs with many. Please help!

Comment 1

[Dave Miller [:justdave]]

Autocomplete only auto-completes from your own domain name by default.  mozillafoundation.org is in a different domain, so they only see things in the Mozilla Foundation directory.

This can be fixed though... I'm told it's possible to specify more than one datasource for the global address book.  Looking into how.

Comment 2

[Dave Miller [:justdave]]

OK, instructions (for IT) how to do this are at http://wiki.zimbra.com/wiki/GAL_Sync_Account#Adding_Additional_Datasources

Given the complexity of it we probably need to test it on the staging cluster first.

Comment 3

[Jonathan Lin - Not watching NI/offline [:jlin] [[e-mail]]]

also adding INC0011607 as dependent (Cassie McDaniel also from foundation)

Comment 4

[Jonathan Lin - Not watching NI/offline [:jlin] [[e-mail]]]

Searching for conference rooms also does not yield the expected result (not just the autopopulate) - it did work before so I am not sure what has changed.

Comment 5

[Mari Moreshead]

This is getting increasingly difficult to work with(out).  Can't book a room, can't see if it's booked, etc...

Comment 6

[Kat Braybrooke [:codekat]]

Same happening to John, me and other Foundation employees here in London - we're currently having to ask Corporation colleagues to book meetings for us - help! :(

Comment 7

[Mari Moreshead]

Any word on a fix?

Comment 8

[Dave Miller [:justdave]]

will push it out tomorrow afternoon during the scheduled maintenance window

Comment 9

[Dave Miller [:justdave]]

(In reply to Kat Braybrooke from comment #6)
> Same happening to John, me and other Foundation employees here in London -
> we're currently having to ask Corporation colleagues to book meetings for us
> - help! :(

There should be nothing stopping you from adding them, you just need to know the email address that goes with it (which is probably the hard part, yeah).

Comment 10

[Mari Moreshead]

Can you give me any insight into the naming conventions for the email addresses for the rooms?

Comment 11

[Kat Braybrooke [:codekat]]

Dave, regardless of naming convention/associated email for each room, the information does not come up for Foundation employees at all now. 

It does, immediately, (whether searching room name *or* email address) for everyone I've checked with who is employed by Corporation side. 

Hence, it is most certainly a question of permissions being taken away, not email address knowledge.

Comment 12

[Mark Surman]

What's the status on fixing this? And is it possible to fix w/o us know all the email addresses of the rooms? It is getting really hard to do work w/o meeting rooms.

Comment 13

[Dave Miller [:justdave]]

I'm being told that conference rooms are not treated as normal recipients anymore, and will not autocomplete in the attendee fields anymore.  You have to actually put them in the location field.  That aside, the way it's currently configured, it should have never worked anyway.  Nothing has been taken away.  If it was working before it was a bug we were accidentally exploiting or something.

This didn't get pushed over the weekend, and I apologize for that.  I've gotten permission to push it right now.  Will probably take an hour or two to get it worked out and pushed.

Comment 14

[Dave Miller [:justdave]]

OK, this is now deployed.  jbraddock has verified that it's working.  Sorry for the delay.