multiprovider chat UI/UX

RESOLVED WONTFIX

Status

()

Firefox
SocialAPI
RESOLVED WONTFIX
5 years ago
5 years ago

People

(Reporter: mixedpuppy, Unassigned)

Tracking

23 Branch
x86
Mac OS X
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
What ui should we have in the chat windows to indicate which provider opened that chat window?
(Reporter)

Updated

5 years ago
Blocks: 889427
No longer depends on: 889427
Created attachment 772887 [details]
Mockup: Indicating network name in chat window title when communicating with same person in multiple network

This becomes an issue only when users have more than one social provider enabled and are available for incoming messages on more than one of them.  Even then, the person they're chatting with is identified via their name and avatar, which may not be consistent across networks.

I posit that this becomes an issue only when users are actively chatting to the same person on more than one network at the same time.  After all, if a user has a single chat open but knows they have two networks enabled and their friend has the same avatar on both, the Settings menu in the chat itself would tell them which network they were using (see fig. 1 in attachment).  That menu isn't designed yet, I believe.

In an attempt to keep the UI as minimal as possible, if there are two windows open chatting to the same user on different networks, we could indicate which is which by showing the network name after a dash (see fig. 2 in attachment).
(Reporter)

Comment 2

5 years ago
(In reply to Jennifer Morrow [:Boriss] (Firefox UX) from comment #1)
> Created attachment 772887 [details]
> Mockup: Indicating network name in chat window title when communicating with
> same person in multiple network
> 
> This becomes an issue only when users have more than one social provider
> enabled and are available for incoming messages on more than one of them. 
> Even then, the person they're chatting with is identified via their name and
> avatar, which may not be consistent across networks.
> 
> I posit that this becomes an issue only when users are actively chatting to
> the same person on more than one network at the same time.  After all, if a

I'm personally fine with NOT indicating what provider the chat window is from (ie. punting until this is obviously a problem would be great to me if it is fine with you).  Often it will be obvious by the design in the iframe.

> In an attempt to keep the UI as minimal as possible, if there are two
> windows open chatting to the same user on different networks, we could
> indicate which is which by showing the network name after a dash (see fig. 2
> in attachment).

We'll have to always show the provider name in the titlebar as we have no way to know that 2 windows have the same user from different networks.
Flags: needinfo?(jboriss)

Comment 3

5 years ago
Could that work in the Talkilla context: One network, multiple Service providers?
(In reply to Shane Caraveo (:mixedpuppy) from comment #2)
> (In reply to Jennifer Morrow [:Boriss] (Firefox UX) from comment #1)
> We'll have to always show the provider name in the titlebar as we have no
> way to know that 2 windows have the same user from different networks.

We're getting a string in the title that we can match against other titles, right?  If we have two chats titled "John Doe," whether it's the same John Doe or not hardly matters to add the provider name.

(In reply to Jb Piacentino from comment #3)
> Could that work in the Talkilla context: One network, multiple Service
> providers?

It's a larger discussion than this bug, but I think it could.  Imagine a user has been using Talkilla for its instant communication anonymously.  He enjoys using Talkilla so much, he decides to create an account.  Now he get benefits like saved chat logs and a contact list, but he isn't using a service provider other than Talkilla itself.  For him to add networks and services to that account if they wish means they can build up their account to be a reflection of the services they already use.  Here's a rough idea of what it could feel like: http://f.cl.ly/items/3u1T1q333y3f2s1o2q2t/Screen%20Shot%202013-07-16%20at%2012.29.11%20PM.png
Flags: needinfo?(jboriss)
(Reporter)

Comment 5

5 years ago
in person clarification, we're punting on this as we don't feel it is important at this tie.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WONTFIX
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