Sweetpacks has embedded itself in Firefox such that when I open a new page it opens up a sketchy looking site page and hijacks the search bar on the screen. I fear for my online security using Firefox while this is happening,

RESOLVED INVALID

Status

()

Firefox
Untriaged
RESOLVED INVALID
5 years ago
5 years ago

People

(Reporter: bradbaileyjr, Unassigned)

Tracking

22 Branch
x86
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:22.0) Gecko/20100101 Firefox/22.0 (Beta/Release)
Build ID: 20130618035212

Steps to reproduce:

Clicked on official looking update screen which uploaded Sweetpacks to every search engine on my computer. I went through all listed steps to remove Sweetpacks, but it is still embedded in Firefox somehow and when I open a new page from the correct homepage a Sweetpacks page with an alternative search engine is opened.


Actual results:

Clicked on official looking update screen which uploaded Sweetpacks to every search engine on my computer. I went through all listed steps to remove Sweetpacks, but it is still embedded in Firefox somehow and when I open a new page it opens a Sweetpacks page with an alternative search engine. Below is the address generated when I open a new page in Firefox.

start.sweetpacks.com/?barid={B5D20232-CE9D-11E2-9F80-1C659D507225}&src=97&crg=3.5000006.10042&st=23


Expected results:

I shouldn't have opened any site that I didn't navigate to myself. All Sweetpacks items should have been removed when I removed the programs and all identifiable add-ons.

Comment 1

5 years ago
Hi! That doesn't sound good. We're very sorry to hear about the problems you're having with Firefox. Here's how to get rid of the page you're seeing (for reference, you can also look at: https://support.mozilla.org/en-US/kb/new-tab-page-show-hide-and-customize-top-sites#w_how-do-i-turn-the-new-tab-page-off )

1. In the Location bar, type ``about:config'' and press Return.
        The about:config ``This might void your warranty!'' warning page may appear. Click ``I'll be careful, I promise!'', to continue to the about:config page. 
2. Type ``browser.newtab.url'' in the search box.
3. Double-click the ``browser.newtab.url'' preference and change the url from ``about:newtab'' to ``about:blank''. Alternately, you can change it to ``about:home'' for the Firefox Google home page, or type in your preferred home page, for example ``http://www.google.com/''.

4. Click OK and close the about:config tab.

Please let us know if that fixes your problem, or if you need more help! :-)

Comment 2

5 years ago
(In reply to :Gijs Kruitbosch from comment #1)
> 3. Double-click the ``browser.newtab.url'' preference and change the url
> from ``about:newtab'' to ``about:blank''. Alternately, you can change it to
> ``about:home'' for the Firefox Google home page, or type in your preferred
> home page, for example ``http://www.google.com/''.

Uh oh, I made a mistake. I meant to say: you can change the URL from the start.sweetpacks.com one to ``about:newtab'' (the default), or any of the other alternatives suggested above. Instead of double-clicking ``browser.newtab.url'', you can also right-click it and click ``Reset''.
Hi bradbaileyjr, thanks for your report. You may also have picked up some malware along the way. Try following the steps here to troubleshoot malware: 

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

I'm marking this as resolved, because it is not a bug in Firefox.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INVALID
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