894259 - [Buri][Settings]DUT often can't invoke the number keyboard in PIN entering interface.

Status: RESOLVED WORKSFORME

(Firefox OS Graveyard :: Gaia::Settings, defect, P1)

Description

[sync-1]

AU_LINUX_GECKO_ICS_STRAWBERRY.01.01.00.019.152
 Firefox os  v1.1
 Mozilla build ID:20130702230206
 
 Created an attachment (id=462615)
 The log
 
 DEFECT DESCRIPTION:
 DUT often can't invoke the number keyboard in PIN code entering interface .
 
 REPRODUCING PROCEDURES:
 1.Access Setings app.->SIM Security->Enable SIM PIN->Disable SIM PIN->Input wrong old PIN for three times->Done->Click Home key twice->On Enter PUK code screen->After enter PUK code,move cursor to "Create PIN"->or "Confirm new PIN"->You won't see number keyboard,so can't be done successfully-> KO
 2.Restart DUT->After enter PUK code,move cursor to "Create PIN"->The number keyboard will appear.
 
 DUT = device under test
 
 EXPECTED BEHAVIOUR:
 DUT should invoke the number keyboard in PIN code entering interface  normally.->OK
 
 ASSOCIATE SPECIFICATION:
 TEST PLAN REFERENCE:
 TOOLS AND PLATFORMS USED:
 USER IMPACT:
 Mid
 REPRODUCING RATE:
 5/5
 For FT PR, Please list reference mobile's behavior:

Comment 1

[sync-1]

Clone from brother

Comment 2

[sync-1]

Attachment: The log

Comment 3

[xiaokang.chen]

Dear Fabien,
Can you find someone to check this?

Comment 4

[xiaokang.chen]

Dear Daniel,
Can you find someone to check this? Thank you.

Comment 5

[xiaokang.chen]

After check, we found that is caused by some logic deal in /gaia/apps/system/window_manager.js. Is there anyone can check this?? Thanks a lot!

Comment 6

[buri.blff]

Dear Alive,
Could you check on this? Thank you!

Comment 7

[Wayne Chang [:wchang]]

Partner triage - consider non-blocker given the steps required to hit this bug. Please renom if this bug appears easier than is described in comment 0.

Comment 8

[xiaokang.chen]

Dear all:
This issue also happened in Browser, modify PIN number in
Settings,Everything.me and other Apps.
Thanks!

Comment 9

[xiaokang.chen]

just like the bug #896359. It's a comment issue of gaia.

Comment 10

[Alex Keybl [:akeybl]]

steps-wanted for comment 8. Can we try a number <input> in the Browser to verify this issue is occurring for others? If this is an issue that's quickly reproducible, we may block.

Comment 11

[xiaokang.chen]

Dear Alex,
Here is the steps to reproduce in browser:
1.launch browser
2.press home button of the phone twice or more
3.tap in the address label and the keyboard didn't display.

ps:
AU_LINUX_GECKO_ICS_STRAWBERRY.01.01.00.019.158
Firefox os  v1.1
Mozilla build ID:20130709070206

Comment 12

[xiaokang.chen]

AU_LINUX_GECKO_ICS_STRAWBERRY.01.01.00.019.164
Firefox os  v1.1
Mozilla build ID:20130715070218
Still not OK. And I think it's an seriouse problem. Is there anybody can decide on this?

Comment 13

[Daniel Coloma:dcoloma]

(In reply to xiaokang.chen from comment #11)
> Dear Alex,
> Here is the steps to reproduce in browser:
> 1.launch browser
> 2.press home button of the phone twice or more
> 3.tap in the address label and the keyboard didn't display.
> 
> ps:
> AU_LINUX_GECKO_ICS_STRAWBERRY.01.01.00.019.158
> Firefox os  v1.1
> Mozilla build ID:20130709070206

I don't understand those steps, after clicking the home button (2) the browser disappears so I cannot tap in the address label. Could you please be more specific?

Comment 14

[xiaokang.chen]

Dear Daniel,
Sorry for my fault. The STR :
Here is the steps to reproduce in browser:
> 1.launch browser
> 2.press home button of the phone twice or more
> 3.tap the browser icon to enter the browser again
> 4.tap in the address label and the keyboard didn't display.

Comment 15

[(inactive after 6/18) Alive Kuo [:alive]]

OK I reproduced and this seems not a regression..

Comment 16

[(inactive after 6/18) Alive Kuo [:alive]]

Confirmed.
Root cause: when the user clicks the home button quickly,
WindowManager does send appwillopen event but the following appopen event isn't fired.
So KeyboardManager would think now app is still closing even the app is closed or opened.

Comment 17

[Jason Smith [:jsmith]]

Removing steps-wanted per STR confirmation in comment 14 with testing done on comment 15 & comment 16.

Comment 18

[xiaokang.chen]

Dear Alive,
Any update obout this? Thanks!

Comment 19

[(inactive after 6/18) Alive Kuo [:alive]]

https://bugzilla.mozilla.org/show_bug.cgi?id=896393 dupe?

Comment 20

[Wayne Chang [:wchang]]

George or Alive, can either of you confirm the dupe either from code or by testing with the patch available in bug 869393?

Once confirmed we can close this off.

Xiaokang, feel free to test out the patch in bug 896393 also to see if this resolves your problem here.

Comment 21

[xiaokang.chen]

Dear Wayne,
in our side, the gaia commit info is :a381f29210dc11d312a9211f9148a19534a7278c
1374810734
and the patch of bug 869393 didn't match in our side.

Comment 22

[(inactive after 6/18) Alive Kuo [:alive]]

Stay tuned please, the patch of bug 896393 is not r+ed.

Comment 23

[Lukas Blakk [:lsblakk] use ?needinfo]

Blocking as a dependent of bug 896393  to see if that helps but this might be a more generic version of the issue in that bug and worth investigating.

Comment 24

[(inactive after 6/18) Alive Kuo [:alive]]

I believe patch of 896393 would resolve this.

Comment 25

[xiaokang.chen]

Attachment: 2013-07-31-20-19-46.png

Dear Alive,
896393's patch fixed the problem, but has a regression like the picture of attachment. 
The STR :
1 add the patch of 896393
2 enter three times wrong sim pin so we see the page require puk code
3 enter the puk, new pin, confirm pin then press home button (note: don't press the ok button)
4 then will see the picture in the attachment

I don't know why it occurs and didn't find the problem in other senarios up to now. Can you check it ?

By the way, do you think the patch of 896393 can solve the problem of #898944 ??

Comment 26

[(inactive after 6/18) Alive Kuo [:alive]]

(In reply to xiaokang.chen from comment #25)
> Created attachment 784155 [details]
> 2013-07-31-20-19-46.png
> 
> Dear Alive,
> 896393's patch fixed the problem, but has a regression like the picture of
> attachment. 
> The STR :
> 1 add the patch of 896393
> 2 enter three times wrong sim pin so we see the page require puk code
> 3 enter the puk, new pin, confirm pin then press home button (note: don't
> press the ok button)
> 4 then will see the picture in the attachment
> 
> I don't know why it occurs and didn't find the problem in other senarios up
> to now. Can you check it ?

File a new bug for regression.

> 
> By the way, do you think the patch of 896393 can solve the problem of
> #898944 ??

Nope I think.

Comment 27

[(Inactive after June) George Duan [:gduan] [:喬智]]

Could you test again without patch of bug 896393?
I tested it and the bug from comment 25 remains. I still open a bug 900355 for that.

Comment 28

[Preeti Raghunath(:Preeti)]

[e-mail], Please re-nom based on tests.

Comment 29

[xiaokang.chen]

(In reply to George Duan [:gduan] from comment #27)
> Could you test again without patch of bug 896393?
> I tested it and the bug from comment 25 remains. I still open a bug 900355
> for that.

yes, you are right. Thanks a lot!

Comment 30

[Preeti Raghunath(:Preeti)]

leo- this bug. As we understand it, this bug (894259) will also be fixed with the patch for bug 900355