Move a mail from the Inbox to another folder of an Imap account duplicates the mail on other TB clients retrieving that account



Folder and Message Lists
5 years ago
3 months ago


(Reporter: Olivier Houdas, Unassigned)


17 Branch
Windows 7

Firefox Tracking Flags

(Not tracked)




5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0 (Beta/Release)
Build ID: 20121010144125

Steps to reproduce:

I create an new local account on two different computers (Windows 7) pointing to the same IMAP email account.
I send a mail to that account, and check that it is received (locally stored folders) on both PCs (TB 17.0.4 on both).
I move the mail from the Inbox to the Trash folder on one of the PCs (of course, can't do it on both at the same time)

Actual results:

I go to the other PC, and the moved mail appears in the trash folder, but it also remains in the Inbox.

Expected results:

The moved mail should be deleted from the Inbox on the TB hosted on the PC where nothing was done, reflecting the action done.
If I log on the web to check that account with the webmail interface, I can see the mail is indicated as deleted. So this status is not applied or retrieved on the second TB PC.

Comment 1

5 years ago
I also tried to delete the mail on the web interface, and then, it did not get deleted on any of the TB clients.
I then emptied the Trash on the web interface, and the mails got deleted from the Inbox.
However, mails moved to the Trash on TB stayed there in my local folders, so now, the local Trash folder does not reflect the state of the IMAP trash folder anymore.

Note that I'm using a French TB on a French Windows.

Comment 2

3 months ago
Olivier, do you still see this issue?
Flags: needinfo?(olivier.houdas)
Whiteboard: [closeme 2018-01-15]

Comment 3

3 months ago
No, I haven't come across this issue in the last 2 years, thank you. I'm now using more recent versions of TB.
Flags: needinfo?(olivier.houdas)

Comment 4

3 months ago
Great! thanks for the update
Last Resolved: 3 months ago
Component: Untriaged → Folder and Message Lists
Resolution: --- → WORKSFORME
Whiteboard: [closeme 2018-01-15]
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