895620 - Internal Server Error / HTTP 500 on /ep/support, Etherpad

Status: RESOLVED INVALID

(Infrastructure & Operations :: IT-Managed Tools, task)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screen Shot 2013-07-18 at 2.08.12 PM.png

https://etherpad.mozilla.org/ep/support throws a 500 Internal Server Error, for me:

[14:08:06.630] GET https://etherpad.mozilla.org/ep/support [HTTP/1.1 500 Internal Server Error 416ms]

Comment 1

[Chris Turra [:cturra]]

i am playing around with a way to restore the pad, but in the mean time, the last revision had the following text:

<!--Start of Zopim Live Chat Script-->
<script type="text/javascript">
window.$zopim||(function(d,s){var z=$zopim=function(c){z._.push(c)},$=z.s=
d.createElement(s),e=d.getElementsByTagName(s)[0];z.set=function(o){z.set.
_.push(o)};z._=[];z.set._=[];$.async=!0;$.setAttribute('charset','utf-8');
$.src='//cdn.zopim.com/?1BRg0G3LlxXoNgZNCu5cKYfLiLJfx0U5';z.t=+new Date;$.
type='text/javascript';e.parentNode.insertBefore($,e)})(document,'script');
</script>
<!--End of Zopim Live Chat Script-->

Comment 2

[Chris Turra [:cturra]]

i have gone ahead and created the following pad, with the previous ones contents, in it's place. 

  https://etherpad.mozilla.org/support

Comment 3

[Chris Turra [:cturra]]

:stephend - i have been unsuccessful in finding a way to fix the http 500 you're seeing with the original support etherpad, but was able to save the data into a new one (noted in my previous) comment. are you okay with that as a resolution?

Comment 4

[Chris Turra [:cturra]]

so it turns out this isn't a etherpad pad at all, it's just a page in etherpad. if you look through the chunk of code i noted in comment 1, this is a bunch of javascript that opens a live chat with zopim, which is returning this http 500. 

  src='//cdn.zopim.com/?1BRg0G3LlxXoNgZNCu5cKYfLiLJfx0U5'


marking this as r/invalid since there is nothing we can do to fix this.

Comment 5

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to Chris Turra [:cturra] from comment #4)
> so it turns out this isn't a etherpad pad at all, it's just a page in
> etherpad. if you look through the chunk of code i noted in comment 1, this
> is a bunch of javascript that opens a live chat with zopim, which is
> returning this http 500. 
> 
>   src='//cdn.zopim.com/?1BRg0G3LlxXoNgZNCu5cKYfLiLJfx0U5'
> 
> 
> marking this as r/invalid since there is nothing we can do to fix this.

I'd say WONTFIX, but won't split hairs :-)